Cape Town, South Africa
115 Belvedere Rd, Claremont,
N/A
+27216372292
Despite providing results promptly following testing, as many other reviewers have noted, claiming back from them and getting the correct paperwork required by med aid is near impossible. I am now waiting 4 weeks and keep getting half hearted responses. Funny, you were more than happy to take our money upfront! Sort it out please. This is not the time to take peoples money and delay the claim process.
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Despite the fact that there was a queue of forty when I arrived for a Covid screening, the lab was efficient and I was out in 90 minutes. Giving out forms and processing payments while we waited was first class. Adele was particularly cheerful.
Been to Hamadi few times, results are always ready within 24-36 hours. Was always happy with their service until today. Website and google hours say that clinic is open 24/7. I came on Sunday morning for urgent test and clinic was closed, no information on website about new working hours. There were few people outside hoping to get a test as well. Wasted few hours driving there and waiting for clinic to hopefully open. Very confusing.
Claremont Clinic in Cape Town: We've been waiting 6 weeks for results of an C-19 antibody test. They said we would have them that evening. No response after several emails. Can't get through on the phone. No invoice sent as promised so can't claim from Medical Insurance. However, the 3 of us who went did receive our C-19 test results back within 24hours. That info was not uploaded to government app.This is why I have given only 2 stars. The lady on reception was over run but managed to still be very pleasant. The clinic was not being cleaned up after each person went in... the man who did my C-19 test seemed like a bit of space cadet, not really compos mentis, perhaps high. We then had to wait for a really long time for someone to come and take our blood for the antibody test even though there was no queue, meaning we had to wait in non-ventilated corridors for some time. It felt like that if you didn't have C-19 when you arrived, you may very well have got it by the time you left. Def wouldn't go back here again.
I recently went for a test. Everything went smoothly. The receptionist and nurse were lovely....however if you are needing your invoice to claim back from medical aid...you will be waiting a very long time. I went for a COVID-19 test almost 2 week ago, phoned twice about the invoice, and still haven't received it. I understand that they are very busy but maybe consider giving paying clients their invoices as they pay, this will save everyone a lot of time and reduce the backlog???
Very helpful as an 63 year old adult who lost part of his hearing and wasn't able to see on the application form .. they were very helpful to fill out the application for me.. Within 12 hrs I got my results... I thank the the two ladies at the help desk and the Dr who assisted me.... Thank you all take care and be safe
I visited the Claremont clinic. The lady who initially answered the phone was helpful and friendly. When I arrived at the clinic the staff were efficient and helpful and the process completed without a hitch. I received my results the next day via both SMS and email, and when I requested specific information about them I received an answer the next day. Impressed with their service, especially considering the volumes and stress these guys must be under! From what I’ve seen they’re a bit cheaper than the other labs too. Happy with the service I received.
Very busy due to number of people coming for testing but staff are friendly and efficient. There is a system in place that ensures testing is done as quickly as possible. If you are coming here bring an umbrella or sun hat and water. I had to wait an hour to get tested and most of the time was standing outside in the sun. Which wasn't too bad. Can definitely recommend this place to be tested.
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