Cape Town, South Africa
217 Dock Rd, Victoria & Alfred Waterfront,
N/A
+27214211055
Bought a brand new QLED tv 2 weeks ago. Now screen has completely stopped working. JP from your store unable to assist. Still getting no support for the return as over 7 days. It worked for 2 weeks?!? Need help but manager never around....awful, Terrible customer service. Terrible tv...But your tv elsewhere.
like
Walked in to sort my wife’s phone and as we approached the customer service the staff put out this sign
Terrible after sales service. I'm sure your competitors love you guys, zero focus on customer retention.
Helpful staff. Good to see the higher end models in person
I had the worst service ever, I sent an email with my complaint to the management and haven't received any response, everyone there ignored me blatantly. I swore never to go back there again,would rather spend my money elsewhere
First off... All the 5 star reviews are fake reviews. This store INDEED SUCKS! Incompetence and arrogance is the motto of this store.
Best store in the Western Cape Greatest Customer Service.
I am not surprised by this store's 2 star rating. You can also see management is totally absent. The product knowledge of the staff is surprisingly low. Customer service even lower. My advice to my fellow consumers would be to rather test out competitors first. Use this store as a last resort, even then expect to be disappointed.
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