Cape Town, South Africa
Okavango Rd, Brackenfell,
N/A
+27219826781
I don't understand why the staff don't answer the phone at 9:10. First the reply was answer that the number is currently not available. At 9:15 the just put the phone down twice.
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To even give them 1 star is generous. Have never been treated with such disdain and disrespect. Mr Prins, you seriously need to work on customer service. Wonder how many customers Vodacom will lose because of this Cape Gate branch?
Excellent service, managed to assist me promptly and professionally. Options explained, sim activated. Vodacom app to top up Data needs work, but front line customer service is top notch.
Other vodacom shops did help me with yearly statement on all my accounts. This is the only shop who can't. Did not even tried. I thought because i always do my upgrades at this store they should be able to help. But their attitude toward clients is really pathetic. We were 2 clients in store with 5 personnel. I waited for the one who also finished helping another customer. In future I know to rather visit the other vodacom shop before waiting my time with this store. It seems this vodacom shop does not care about bad reviews. Previous shops replied back and apologize about bad service. This vodacom shop is like proudly new South Africa ... they like low standards.
Worst customer service experience. Incompetence, lack of knowledge of their own products and a lack of willingness to really help customers. It is unfortunate Google forces you to give one start because they don't deserve even that.
If I could them no stars, I would.
Poor service delivery.
Worst service of my life!
Deli
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