Philadelphia, United States
6400 Greene St
N/A
+1 2158446400
In working with such a dedicated staff, you can see true commitment, patient care, and safety. Endless hours are spent going over every aspect to ensure nothing is missed upon discharge, ensuring each patient sent home with the best of care plan possible to thrive at home. In working with Cliveden, seeing the time and care they have for every single patient, they are Very professional!
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Just a little warning: If you use these services; please make sure you constantly check on your loved one. If the family doesn't care; they won't either. Good Afternoon, My Father passed while under the care of Cliveden Nursing Home on 2/16. His time of death was at 9:49pm. However, his family wasn't notified until 11:30pm (he was there alone; dead for two hours before we received notification. They contacted their Chaplain before the family). When the family finally arrived to remove him, the family was shown no compassion, and was firmly told that we had 3 hours to do what we needed to do. We were informed that Cliveden personnel were skilled and very compassionate, however during our most time of need; we received none. We were with him on the 8th of Feb. Yet, when we went to remove him, he looked to have been neglected for a few days actually. I admonish you to please not let this level of negligence happen to anyone else under your care. We've called you all, and tried to express our concern. Since we've heard nothing from anyone yet, regarding the matter, we are being forced to take higher measures.
My brother was in Cliveden rehab for a month and the experience could not have been any better. I needed to do all communication by phone because of covid 19 and needed to be able to get through to his nurses station at any time of day. There was never a time I could not get through. The main receptionist always answered, 24 hours a day. Mary at reception is exceptional! ! ! The nurses on the first floor at the covid unit were all amazing. Especially Katrina. I could always get to a nurse when I called. All the food was very good. He enjoyed breakfast, lunch and dinner. They would get him something different if he wanted it. His social worker Shannon was great to work with. I could always talk with her. A pleasure to talk to. From day one to the discharge I really could not believe the ease with how anything I needed for my brother while he was in a covid unit was received for him. From Mary the receptionist to every nurse I dealt with on that first floor to Shannon the social worker. My brother has schizophrenia and imagine what what stress it was to not be able to just walk in and do it in person. I needed these strangers to help me over the phone. And there was not a phone call over the period of 30 days that I was not satisfied with. And I called a lot ! ! ! I read some of the negative comments about Cliveden on their website from people. But I am here to let you know that if you have a loved one in Cliveden just know that my brother for over 30 days had great care in a covid unit where he could have no outside visitors and depended on a staff that I feel did a great job! Thank you to all the Cliveden staff that kept my brother healthy and safe. From a very appreciative family.
Clean and efficient. The caregivers, food handlers and maintenance staff are second to none. Bless them all
My mother has been there for less than 24 hours and I can already tell it's a horrible facility. When we entered the facility, the receptionist gave us no direction on where to go. My mother pushed the button for the nurse and it took 20 minutes for someone to show up. The TV doesn't even have a remote. I'm already looking to get her transferred because I don't want to see how bad it can get.
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