Weber-Stephen Products (South Africa)

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Germiston, South Africa

weber.co.za
Grill store· Warehouse store

Weber-Stephen Products (South Africa) Reviews | Rating 3.9 out of 5 stars (8 reviews)

Weber-Stephen Products (South Africa) is located in Germiston, South Africa on 141 Hertz Draai Road , Meadowdale. Weber-Stephen Products (South Africa) is rated 3.9 out of 5 in the category grill store in South Africa.

Address

141 Hertz Draai Road , Meadowdale

Phone

+27114542369

Open hours

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A

Abel Acuna

Have now received helpful response from the supplier with discounted spare parts offered and an overall improved service. Hence my upgraded rating, although still not truly satisfied with the product. Original comment: Poor product quality and very poor service: 1) Q 2200 grill purchased less than 4 years ago is rusting in various places. 2) igniter now stopped working which I find totally unacceptable 3) in trying to get some one to purchase a spare part I am finding obstacles and an apparent substantial cost involved. NOT THE SERVICE I WOULD EXPECT FROM A MAJOR BRAND!!

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Deon Du Plessis

For the second time around, I received absolutely Superb service from Jaco, one of the sales persons of Weber. They boast with a huge variety of everything Weber related. The showroom showcases each and every product found in their catalogue. If you are in the market for a new braai and or smoker, then this is the place to visit. Well deserving of the 5 stars!!!

N

Neilen Tolmay

Terrible after-sales support. After spending R8500 on a Weber Q300 gas grill, My manifolds knob broke and I contacted Weber support to order a new one and I was put in contact with a lady called Jade Deale. Jade was very friendly, but the real issue is that Weber South Africa / Weber Stephen Products South Africa, Pty Ltd that is based in Johannesburg at 141 Hertz Close, Meadowdale. How is this possible for such a large company selling in so many stores, nationwide in South Africa? I have been waiting patiently singe mid-October - FOUTH MONTHS to be exact, and we are now 60% through summer, without any answer, let alone ETA on stock delivery. If you want to charge a premium price the where is the premium service? Jade has also stopped replying to emails so this is only creating further frustration. If I knew this I would not have bought a Weber Q series braai. Sorry guys but this is pathetic to treat a customer like this as this is my second Q series braai and never have I felt this frustrated.

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harold Wener

Most probably closed. the poorest of service you can imagine. These guys are such amateurs and really let down a good name like Weber. Weber USA needs to know about this lot and its shocking handling of customer orders.

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Ruan van Vliet

Been waiting over a month in order to conclude purchase with Weber. Daily emails to no avail, one or two responses received during the timeframe. Extremely poor service. Would recommend purchasing Weber products through anyone but Weber. Was sorted eventually, upgrade to 2 stars.

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Mr P

Almost 3 months to get a part for fixing the Weber. Not serious. A picture was sent end they still did not send the correct one.... What a joke.

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Grant Mackay

Very helpful in obtaining spares, etc for Weber products

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at stander

Grate service.