Numaligarh, India
NRL Twp Rd
N/A
NOTE TO THE OWNER: if you named it a cafe, then you should be able to serve it as well. i reached the cafe at 9.40pm yesterday and ordered two espresso with milk, without sugar and before ordering i asked the person specifically if it was bean coffee thrice. and when he said that it was, i asked him to get us the coffee and two sizzlers(one veg and one chicken). i asked him the estimated time and he said it would take twenty to thirty minutes. my intention was to eat there not to click photos. at 10.40 pm (one hour later) i was still waiting for the coffee and when i asked him he simply ignored and went out. after sometime he came back and i asked him again and he said that the machine was warming up. it doesnt take one hour for a machine to warm up or whatever. finally i get two cups of coffee and surprisingly it wasnt bean coffee and it was sweet. i told him that it wasnt bean coffee and it was sweet but he ignored again and went out. after another thirty minutes or so the food came in. it was good. the overall experience was not good. the staff was pretty unprofessional. one person (Sadik) was well mannered and one of the staff was sleeping on the bean bag just beside me while i was eating. who does that??? finally the bill came in they charged me 80 each for the coffee. i asked the guy if he could take it off the bill as it was not what i wanted. he simply refused and told me that i drank it and i have to pay for it. it wasnt a matter of money but the staff should be well informed and a little professional. they should be able to communicate properly with the customers and shouldnt lie to us. if it takes more than an hour to prepare the food, the customer should be informed about it and shouldnt be misled just to retain them. P.S. We two were the only customers there and there was no take away orders as well.
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