Ponta Delgada, Portugal
Aeroporto Joao Paulo II
N/A
+351 936890727
We had a small issue and they have dealt with it very professionally and timely. Great customer service!
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Guerin were a real pleasure to hire a car from. I hired a car in January for just 4 days. Their office is easy to find at the airport. The staff are friendly and efficient, and there were no unexpected charges. The car was good - clean and reliable. It was a really nice change to enjoy a car hire experience! I highly recommend them to you!
We rented a car here last year. The employee accepted another person before us without an explanation, then made us wait for more than 20 minutes. Then she left... for lunch! The other employee was as slow as a snail, very slow and bad service, although employees were polite, but zero efficient. Also charged us an extra deposit. If you do not speak Portuguese, you will have troubles, I had difficulties to understand the employee who literally whispered, I asked several times to speak louder, but nothing changed. Zero client oriented, just thinking about having a lunch.
We made yesterday a perfect experience with the rental car Guerin at the airport Ponta Delgada. Espacially the employee Joaõ was very friendly and professional. We got a warm and friendly welcome, he made his job quick and efficient. We rent often a car and this first step in a foreign country is not always the best. This time, it was so agreable! Congratulation Rent a car Guerin! Keep Joaõ!
We actually rented a car from another company and they didn’t show up at the airport to pick us up. Barbara Aguiar at the Guerin desk went out of her way to help us look for the other representative and then called their office to correct the error. If she was this helpful for a non-customer, I can’t imagine what great care they take of their customers. Thank you, Barbara!
Só temos a dizer bem! Graças a boa vontade e profissionalismo da Supervisora Paula Ferreira, tivemos umas ótimas férias. Super eficientes, carro em bom estado excelente serviço.
Muy buenos profesionales y una excelente atención. Llegamos al aeropuerto de Ponta Delgada con una reserva para un coche de la compañía GoldCar y absolutamente nefasto sin venir al caso nos querían cobrar un plus de 199 euros por ser menor de 25 años cuando ya teníamos más de 4 años de carné de conducir. El caso es que tuvimos que anular esa reserva y acudimos a Guerin y el trato fue excelente y de una forma súper rápida conseguimos un vehículo en perfecto estado con un depósito de fianza adecuado y no excesivamente elevado y en 2 días después de la devolución del coche el depósito fue reembolsado. 100% recomendable.
Top Service alles hat reibungslos geklappt!
Deli
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