Zermatt, Switzerland
Unterer Mattenweg 41
N/A
+41 279663100
This is my second time in Alpenhotel Fleurs de Zermatt. Really nice and clean hotel with friendly staff. Hotel guest can enjoy the free afternoon tea from the hotel at 17:00-18:00 everyday. Breakfast was really good as well!! Recommend everyone to stay in this hotel.
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A wonderful hotel with great rooms and facilities. the location is nice enough for ski and walk around the town and the vistas from some of the rooms are truly nice. Breakfast is also a big plus.
Great hotel, with a lovely smiming pool (really warm, with half of it outside), spacious room with great view (fleur junior suite), attention to details and very clean. As a family with baby twins we though it was perfectly suited.
Excellent, really every thing is perfect: location, staff, rooms, activities, price, comfortable, restaurant.
Wow! I was only here for one night, but could have stayed for a month. A wonderful property with friendly, helpful, and caring staff. We arrived during afternoon tea and thoroughly enjoyed their wonderful breakfast. The room was amazing and the entire property was immaculate. The pool was absolutely delightful too! I cannot wait to return here.
Definitely the best hotel breakafast I ever had! Amazing choice, wether you are vegan or meat lover you will find for yourself more than enough! The room was nice and cosy and the swimming pool was great, with loads of buttons tu push :)
We had a lovely experience at Fleurs de Zermatt. The staff was super helpful (found and booked us a spectacular spot for lunch last minute on the morning of) and accommodating (provided a shower after a ski day post-checkout before traveling home). The welcome snacks waiting for us in the room was a lovely touch. The bed was firm but not hard, and the view of the Matterhorn from the balcony was unparalleled. The ski room was also super convenient for both pre- and post- skiing attire transformations, with per-room storage lockers with heated boot storage. The pool and sauna areas were also full featured (indoor/outdoor combo pool, semi-private lounge chairs, dry and steam sauna, and cold pool with ice afterwards). All of this, just a 5 minute walk from both the train station and the Sunnegga bahn to get onto the slopes. We definitely plan to come back next year.
Mixed feelings about the hotel. There are many positives: hotel is very clean, rooms are beautiful, breakfast was fantastic, service staff in the breakfast were exceptional. Spa is a wonderful way to relax after a day skiing. I really appreciated being able to shower after a day skiing and before we boarded the train home. Some negatives: bedding was initially awful. My pillow was like a partially inflated enormous balloon, there is also plastic just under the sheets (for hygienic reasons-understood which is good) which made for a very uncomfortable sweaty nights sleep. The next morning the housekeeping staff rectified this with a top-mattress and other pillows. This helped enormously. I asked myself if I would stay again at this hotel, the answer is no. Prices are at a premium level, but service/atmosphere is not. Initial welcome was non-existent, on departure the same. I think the staff lack a hospitality mindset. Similar hotels e.g. the Alpenhof offer a warmer atmosphere and an overall better experience. To be clear the hotel is close to good, and with some tweaks with service/staff attitude it would be excellent.
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