Kansas City, United States
106 W 12th St
N/A
+18162217000
Fantastic food selection. Ended up being a great location for a surprise birthday party. Staff was very helpful!
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This restaurant can barely be called a restaurant. Poor selection and bad service make it a sad addition to a beautiful hotel and great hotel staff. The first and foremost issue I have is that they are KNOWINGLY OVERCHARGING their customers! I arrived at midnight after traveling with my wife and infant son. I was informed by the front desk that the restaurant served food until 1 a.m. I was relieved because I was very hungry. We took our bags up to the room and I went down to make an order. I was declined food service. The next morning we had the breakfast buffet and were charged 1 extra on both my wife and I which I just didn't feel was worth spending my time trying to correct. That night, being that I needed to stay at the hotel due to having my wife and infant in the room sleeping, I went to the restaurant again. The waiter was rude and seemed inconvenienced that I was there. The final night, my wife wanted to try one of the appetizers so I placed my order and went down to retrieve it. I received the check and it was again 1 over the advertised price again. When the waitress came back for me to tip her I thought I would just be considerate to at least let them know it was happening. I would have just gladly added the dollar to her tip but when I told her she said "ya, we've been having problems with the computer lately." and proceeds to ignore me and walk off. As a customer I was just shocked by the fact that I was literally blown off about it. This mistake of a restaurant will sadly make me think twice about booking at Hotel Phillips again.
The food and drinks are very good. The music was nice the saturday we went there. Very fun. The service is horrible. we had to wait 30 minutes before the waitress come to take our order. We also had to ask the hostess to get us some drinks.
Service has declined considerably with in the last year. Servers take longer than appropriate to greet their tables, and they don't seem to know what is going on. The service from the hostess is especially lacking, she's generally rude and offers no information. The last two times I went in I was told there was a long wait when multiple nearby tables were obviously open. Let alone the whole additional room.
We are from StL visiting in KC at a conference and went to lunch here. I loved the house salad because it was nice portion with goat cheese and as very tasty house dressing. I also had the scollop dish with a rice and vegetable which was very good. I will come back and eat here again when I visit KC.
Nice bar. It's part of the Phillips hotel. Dinning stops at 9pm
Used to be amazing but the last 4 times they have been on a "wait" with open tables. I will never go back.
Absolutely the rudest employees Ive ever met. Acted like they were angry that we were in their bar. Food was very bad, french fries looked like they were cooked in last years frying oil. Ive been in a few bad Restaurants in my life....this one takes the cake.
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