Apopka, United States
22 W Main St
N/A
+1 4078776444
This place was amazing!!. Great customer service. Everyone asked if was helped yet. I was in and out. Perfect!! Serenity was just a charming face for the company ️
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Customer service was excellent, despite the fact that they couldn't get my key fob replacement. They attempted to repair it and later that week replaced another key fob on my daughter's car. WDBWA
I like the place great place to get help for keys and other items
So I called up and made an appointment to see them about making a duplicate car key. I show up and lady tells me its 200 for the key and 140 for the programming. So I was thankful because that was an amazing qoute I got. So I pay the 200. And wait for the key to be shipped. They call me 4 days later saying they have the key and i should make an appointment to have them program it. I ask how long does it take? They say 15 mins to 1 hour Max. I tell the lady cool, so ill come before I go to work to have it done. I set the appointment at 12, I have to work at 2, and I work 15 mins away. Plenty of time... so I thought. Apparently they DO NOT KNOW HOW TO COPY MY KEY, AND WHILE I WAS WAITING IN THE LOBBY, I HEAR THEM WATCHING YOUTUBE VIDEOS ABOUT PROGRAMMING MY KEY. I DONT MIND. DO WHATEVER IT TAKES TO GET MY KEY MADE. BUT HERES THE PROBLEM! they don't know what they were doing, and then when I asked them, are they sure they are going be ready in a hour they reassured me that they well. Well the time comes up and I tell them I have to go, its 140, I need to be going. The manager comes out the back at starts yelling at me for rushing them. Says if I go to a car repair shop, and they qoute me a hour but it takes more time then that, what would I do? I tell him, I asked and made sure I gave you extra time then a hour to get my key done. Well he starts going off on me. I grab my key and leave, he tells me I owe him the other 140. I told him he didn't program nothing. So I leave with an unprogrammed key. They call me up the next day, and offer me a full refund because they COULDNT PROGRAM MY KEY. THEY SAID THAT MY CAR KEYS HAVE A DIFFERENT PROGRAMMING THEN THEY EXPECTED. SO THEY WASTE YOUR TIME QOUTE YOU A PRICE AND THEN HOPE THEY CAN DO THE WORK. STAY AWAY.
I took my dodge truck and in less the 5 minutes he programmed both my new fob keys for 45!! I highly recommend them
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