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Abbey's Carpet City & Flooring

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Santa Barbara, United States

abbeysb.com
Flooring storeCarpet installer· Flooring store· Carpet installer

Abbey's Carpet City & Flooring Reviews | Rating 3.8 out of 5 stars (7 reviews)

Abbey's Carpet City & Flooring is located in Santa Barbara, United States on 317 Chapala St. Abbey's Carpet City & Flooring is rated 3.8 out of 5 in the category flooring storecarpet installer in United States.

Address

317 Chapala St

Phone

+1 8059661606

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car park

Offerings

Repair servicesService guarantee

Open hours

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Nina Isaieva

Terrible, terrible, terrible customer service! The owner is rude and disrespectful. I ordered the product without opportunity to see it on the floor (they did not offer samples), and nobody explained me that the product that you order can not be returned (or they charge almost a price of the product for restock) unless the box is unopened. It was not in the contract either. How can I figure out if it works for me or not without opening and seeing it first? And who would order something which s/he's never seen without an opportunity to return it? The owner told me that "we can not explain the customers every single policy", but return policy is the most important one for the customers and should be conveyed! VERY upset with the store, owner, and the product! Will never buy anything from them again!

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Jasmine Johnson

Well established flooring store located in Santa Barbara. Good selection of flooring materials, carpet, vinyl, laminate, wood. Employees very helpful and friendly. Open Monday through Friday.

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Chris Pursell

Friendly, experienced & efficient staff, quality stock & installation crew. We have used this company over 10 years for our home & rentals. Very satisfied with the product, service & flexibility. I believe it is a local company. Highly recommend.

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lmasonhome

As an real estate agent, I want the best resources for my clients. Over the years, always have had good experience with Abbey Carpet, costs, workmanship, service all superior. As a matter of fact, I am calling them today!

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Shelby Norton

This place sucks. My fiancé researched flooring places and decided to go with Abbey's because they are local and originally were so helpful. We were re doing the flooring in our entire house. The first half of working with them was great, however the second half was awful. The main rep helping us stopped returning calls and gave way too much info about her personal life with regards to not calling us back. Terrible customer service. You can't even reach a main line when you call- you have to respond to a specific person. They did an incomplete install job on our stairs, leaving out a cap to finish attaching the carpet to vinyl planks at the top of our stairs. They lied and told us a part was on the truck to be installed, but then showed up without it. Now they are telling us we have to pay additional money to have it installed- clearly going back on their original word. They also lied about even ordering the past because the order date on the actual box, once we got it, was a week after we had the carpet installed. Oh, and also, they ordered the WRONG nose cap. Such poor attention to detail. Lying to their customers. It takes multiple calls to get any response back. Not going here again, nor recommending people. I will be sure to advise people away from this place. They said they would deliver the correct nose cap to us once it was actually ordered and now they're holding it hostage, again going back on their word, saying we won't get it until we pay our install fee for the carpet on our stairs. But why would we pay for the install when it hasn't been finished?!?! The carpet at the top of our stairs is literally taped down on the vinyl planks. And they think that is ok. PATHETIC. I would leave 0 stars, but Yelp requires I leave at least one.

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Kathryn Berghoff

Working with Gerry is a pleasure. He knows all the products inside and out and can quickly give you a description of each option available, and describe the pros/cons to allow the customer to make an educated choice. Sometimes there are too many choices and Gerry helps narrow the field so you can find the best product for the best price. Then, he can measure and install--quickly! I looked online first and then found Gerry. Believe me, don't waste your time online. Gerry can listen to your needs and direct you straight to some options, and get your selection installed professionally-- and at a better price than the online price.

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Harley Dirk Burnett

What a great flooring store. You would not go wrong buying from them

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