Abbotsford, Canada
33789 Essendene Ave B
N/A
+16048525950
I just have to say that Essendene vacuums is AMAZING!!!!! I’ve been there a few times, gotten 2 vacuums, a carpet shampooer, & other awesome cleaning supplies & the owner Ben has been outstanding with helping me find the perfect vacuum for my house & an electric one for my new car!!! His customer service is phenomenal his wife Capri is always easy to talk to & so helpful if Ben is not there! Super fun place to shop! Always have laughs! Way better then the big stores you can go to because you won’t get the help & knolege that they have to offer! Thanks again guys!
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Delivered vacuum to store on Tues. Was told diagnosis and repair costs would be replied to me by phone on Thurs. No reply. Called store mid Thurs. Afternoon. Was told "can't look at it until following Wed." Picked up vacuum late Thurs. Afternoon . Went to nearby city and received prompt and courteous service. Will not return to Essendine Vacuums. Suggest same.
We received acceptional customer service from this business, the owners honesty saved us hundreds of dollars when it could of been a higher sale for himself on top of staying open late to wait for us. I appreciate the care he has for his customers and all the help he provided. Will be spreading the word!
So incredibly happy I found you guys! I love coming into the store because you guys treat us like family! Every visit is welcoming and love that we can support a family business! Thanks for everything!
I had an odd experience here. A few years ago, I said I would not go back because the middle aged bald guy there had a real arrogant attitude a couple of times. Some time after that there was a big notice in the window "Under new management" - So I went in to buy some parts, and the older couple who said they'd taken over, we're so nice. I mentioned the bad attitude of the previous owner to them and the man turned to the woman and said "See! I told you so." Which was kinda odd. BUT then a few months later I went in again to buy some parts and the bald guy was there again!! I said "Oh...I thought this place changed ownership?" He said No...but I knew by his tone that he was well aware why I would think that. So something odd was going on back then 2-3 years ago. If the bald buy (don't know his name) is still there, he's got terrible customer service.
In less than 15 minutes Ben did a realistic assessment of my needs, budget and recommended a super easy to own and clean out vacuum. Exceptional service, timely, under budget and a 5 year warranty. What else can you ask for.
I had a warranty issue and Ben was very accommodating. Better outcome than I had anticipated!!! Absolutely no complaints with this business they have always gone above and beyond to make my experiences there fabulous!!!!!
Great service. All done very professionally. Kind and courteous. I will be going back their often. Great people.
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