Abbotsford, Canada
32073 Sherwood Crescent
N/A
+1 6048537854
Mom needed a full care facility on short notice due to failing health and the Oxford was our choice from a list of 10 facilities. From the moment we entered, the management paid attention to our needs. They listened, took notes, gave a very detailed tour and welcomed us to phone or come back for further information. The building has been extensively renovated last year and it shows the quality that is throughout the establishment, not only in physical nature but in the staff and the care. The building is bright, open, spacious and decorated in modern tones which eliminates the institutional feel that most buildings have. The baby grand piano is a pleasant touch. We needed a room quickly and the Oxford management was able to fit us in on three days notice. The move in was uneventful and the staff totally involved with mom so that she was made to feel at home right away. Her room, except for the provincially mandated hospital like bed, was bright with two large windows looking out onto the garden and had a homelike feel. There is enough room to bring in some personal furniture which we did. This I believe to be important as transitions to full care should always be made with trying to keep some items of furniture and personal items into the new residence. Mom's needs included personal care issues, mobility issues and medical issues. Within a day the resident doctor paid her a visit, the pharmacy account was set up, and the staff in their respective fields visited to assess and acquaint themselves. The building is very secure and we feel mom is in the right place to handle all of her needs. As she has German heritage, she is even allowed to sing her German polka's during singing hours. LOL (she can't hit all the notes anymore) We will recommend the facility and staff as a place for anyone needed Full care/Complex for a family member.
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We are really happy bringing our parent here There are a lot of passionate people here working which makes my parent feel home We come to visit often to enjoy the atmosphere And the amazing home style food The food is fresh and super tasty and we often come and enjoy it (especially the turkey lunch on Christmas Day ) Entertainment is also fun and exciting.
Plastic Management only shows they care in the beginning but the minute you leave your love one here they are short staffed. I have seen many residents falling down and not any staff are near by to acknowledge this. Rushed wake ups, violently rushed when not enough time to care for each resident as short staff is available. 2 staff in the night under 40 plus residents. is risky. 4 maybe if they are luck 3-4 in the morning. and 4 in the evening. My Grandmother passed away sadly.
I can’t belive this place, as a respected care aide of 7 years I’ve never been through so much stress as working under these people for 4 weeks. They are asking people to do free orientation, telling you it’s mandatory but not paying you. Super illegal, also they don’t pay over time and that’s also against labor laws. They treat their care staff like garbage, doesn’t matter how hard you work you will not be appreciated or respected. The poor residents aren’t cared for as well as they could be because they understaff the care aides and force care staff to cover their own scheduling concerns when sick, find poeple to replace yourself... please stay away, not worth the cost to stay here.
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