Abilene, United States
4115 N 1st St
N/A
+13256723224
If only you could give negative stars! Totally unprofessional. The camera system they installed was CHEAP Amazon garbage. They took over a month to install it and it still doesn't work properly. They have expressed no desire to make it right. Complete waste of time and money. I could not in good conscience recommend this company to anyone.
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Great company. Great Service!!
Edit: Turner and his team have done everything possible to resolve my issues. They have been great about working with my schedule when needing to come out and have made everything right. Thank you! Original post: While the owner is very nice, that can only account for so much. First off, the doorbell camera works 2/5 times. After calling 3x to be fixed they have yet to come out. It’s been 3 months of complaining. Next, the receptionist ends every sentence in honey or dear. Some may find that as sweet, as a customer it comes off very condescending. Once I called to say I am SO FRUSTRATED I want them to come get their equipment I’m told “ for that you have to call brinks DEAR” and then she hung up. So much for going with a local customer. Oh and now I’m getting alerts someone is removing into my doorbell. So much for privacy. They maybe local enough to sign you up in a contract quick, but then they are quick to leave you. Good luck.
Amazing customer service and outstanding products. Highly recommend the full system that I got with app access and remote door lock and garage door capabilities.
CJ was extremely knowledgeable, helpful and professional. These guys are great!
As a single mom in a not so safe world I had decided paying for peace of mind was going to be well worth my hard earned money. After calling the largest giant and getting crazy pricing and talk of a five year contract I thought I'm not going to be able to afford this. I called four or five other companies but when I called 1st Alarm I felt an honesty that I hadn't with the other companies. Today Connor came and setup my system (the same system the giant uses for twice the price and no local support). He was fast and efficient and made it feel easy and not overwhelming. I am excited to go to bed tonight and know that I am safe!!! I highly recommend 1st Alarm and staying local Abilene. They support our local clubs, sports teams etc and genuinely give back to our community as a whole. Wonderful experience!!!!
Appreciate 1st Alarm Abilene for taking care of our security services.
This is a locally owned company and they have provided us with excellent service. They are always quick to respond to any issues we have and are always helpful with any questions we way have. I would highly recommend them for any home or business security systems you plan to install.
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