Abilene, United States
3462 Catclaw Dr
N/A
+13257950954
Rudest 2 guys I have ever met! I called to see how much it would be to have my vacuum serviced, they told me it just depended on what kind of vacuum I had....took it in and wasn't greeted, just asked what I needed when I walked up to the desk, took my info and took my vacuum, didn't tell me how much it would be. I have a friend that takes her vacuum here to get serviced (a dyson) and it only costs her 20. When they called me 3 days later to pick up my vacuum (shark) he told me it would be 60 dollars...when I asked why it was so high, he told me the standard price for servicing was 57 and some change and that my friend didn't get hers serviced for 20 (she's not lying about it) soooo....WHY DIDN'T THEY TELL ME ON THE PHONE WHEN I FIRST CALLED IF THAT'S THE STANDARD PRICING?!?....Then he talked to me like I was a child about my vacuum making it seem like I didn't deserve my vacuum because I abused it or something....seriously, it was intense! While he was talking to me, the other guy that worked there started talking to him while we were in the middle of a conversation...awful customer service skills....oh, and I didn't mention the first time I called, the guy on the phone started having a completely different conversation with someone else that didn't pertain to me at all....Rude, just rude! SOOOO if you want to pay 60 dollars to have your vacuum cleaned (in my opinion now, just go buy a new one if it's bad!!!)....be my guest, but beware that the customer service is AWFUL!
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Very knowledgeable staff answered all my questions
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