Freeport, United States
29 Bedell St
N/A
+1 5162231990
What a scam. Called them because a knob on our stove broke and they said over the phone it'll cost about 100 to fix. Even sent them a picture of the problem and they agreed, about 100. They said it'll cost 85 to come to our house and that 85 would be applied toward fixing it if we chose to work with them. Told them to come fix it, the second the guy walked into my house he told me it'll cost 600 to fix with the original part, 400 to fix with an unoriginal part that would still work. No other options. Told them they lied to us over the phone and they should leave. He said ok no problem give me 85. He was in my house for less than 5 minutes. Already knew exactly what the problem was and lied to me over the phone just so he can get his 85. NEVER AGAIN.
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OK… basically if you want to get ripped off call them! My A/C air handler in the attic stopped blowing air. Called them in the morning and they said they would send someone out the same day. Said an estimate would be 89 but would be deducted from the price if the service is done. The service person (Erik; the owner) arrived about 3 hours later; very prompt. This is where the good ends. He looked at the unit and said it needed a 10-microfarad capacitor. Job took literally 10 minutes. He charged me 325 (before taxes)!!!... said labor was 250 and capacitor 75!!! Originally, he was going to charge me 100 for the capacitor but then “discounted” it to 75. I have no issues paying a “fair” markup but the capacitor costs about 2 at a local supply house… but charging someone 75 is price gouging at its finest… that is a markup of about 3,650%!!!!.... you read that right! Also, 250 for 10 minutes of labor… totally unreasonable again. He said it was busy summer season so these are the prices. Enough said, read other reviews (I should have read the reviews myself; my mistake) and make your own educated decision if you want them to provide you service.
I called Action Repair service Inc of Freeport, NY for an issue A/C issue, two very questionable individuals where dispatched that immediately refuse to address the actual issue of no air coming out of one vent, but instead insisted that I purchase 3.5 Lbs. of freon gas from them at 135 per pound. They were extremely rude and aggressive, and they threatened they would not do any other work if I did not spend 405 in freon gas. I refused that service, upon leaving and in a spiteful act, one of their workers drained the freon gas out of my central unit while the other watched. I complained about that act and them not wearing masks as mandated, they were verbally abusive they called me derogatory names, some of them racial and offensive to members of the gay community. One of the individuals tried to physically attack me, I had to call Nassau County Police, which intercepted their van as they were leaving. It turns out that the individuals Action Repair Service Inc sent to my house had a warrant for his arrest. Nassau Police immediately handcuffed him and took him into custody. I called their office, the receptionist (a woman) was extremely rude and unapologetic about sending extortionists to my house, I tried speaking to the owner an individual by the name of Eric Sher to get a refund for services not rendered and restitution for the criminal act of draining the freon out of my A/C unit. He just as rude and abusive as his employees, he told me not to call him and call the office. Action Repair Service Inc. should not be in business there is a tremendous amount of similar negative conduct and they have been allowed and licensed to rip off and take advantage of people in total impunity.
I usually never take the time to give bad reviews to businesses, but this time I believe it is needed. I called Action Repair Service to look at my washer. The technician (Joe) came in and said the problem was the main control board and that it will cost 485 to fix it. As a result, I decided to pay him the 85 for the diagnostic and not do any work. After some additional research, I figured out on my own that the issue was the water intake valve, and not the main control board. After changing the water intake valve, the washer is working perfectly fine now. Action Repair Service gave me the wrong diagnostic and was looking to charge me 485 for it. When I called their office to get a refund, I spoke to Rick, the office manager, who basically said to me that I was paying for the technician coming to my house to give me \a\ diagnostic, regardless of whether it is right or wrong. I believe businesses need to stand behind their work, and that starts by giving the correct diagnostic. This business either doesn't know how to diagnose appliances or they simply tell you something more expensive is wrong to rip you off. Had I decided to do the work, they would have changed the wrong part and then would probably have told me that something else was wrong to take more money from me. I would recommend you avoid this business at all cost.
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