Danbury, United States
39 Old Ridgebury Rd
N/A
+1 2032976060
Excellent customer service from the first phone call to make the reservation to the final drop off at my location. I have never had a back experience with Airlink and they are very accommodating.
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great experience!! but make sure to ask every required details that you expect from your trip.
I did have the time of my life when I chose to hire them. The chauffeurs are not only really highly trained but they did have extremely polite manners. I actually can't thank them enough for being on time, always. They truly made my experience heavenly, its hard to express all of it in a few words.
Bad experience... bad service... We purchased a limo for the night and it got a flat tire an hour into the ride. The driver didn't have a spare tire, had no idea what to do and they had no car they could send to pick us up. We were foreced to wait for a tire on the side of the road or continue the night. Seeing as it was a special night for my family and we ended continuing on rather than waiting for an unknown amount of time and took ubers for the rest of the night (which wasn't terrible but it was inconvenient relative to what we had planned). The next day we called expecting a full refund for the aggravation and for the lack of preparation AND to get all of the refreshments we had bought for the ride... Instead they told us we abandoned the car and therefore we couldn't get the full refund OR anything we had bought and left in the car. In summary, because they were unprepared we ended up having to make a donation to their inability to execute. They were rude on the phone, didn't return calls back when they said they would and hung up on us. Now they refuse to pick up the phone and have charged my credit card... Avoid this headache... I wish I didn't have to write this but felt obligated to do so.
By far the best service I have personally ever used.
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