Longview, United States
4412 US 259 N
N/A
+1 9034170260
Repair services
Techs where very professional and did expert work. Very knowledgeable of product and answered every question we had. Very Professional and Polite all Technician to installers - Explained and answered all our questions. Gave us time to discuss with each other on product and price. No pushy sells. Will use again if needed and have recommended to others. Especially great that they let us know ahead of time who was coming ahead to service our AC . Plus the cookies are delicious we ate them all up. PS we have had other companies techs that were not good at all. So very happy we found this company. Thank you for helping us fast!
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Untouchable! Wow! Truly the best company I have dealt with in multiple years across various trades/industries. I had the pleasure of working directly with Adrian M. and I couldn’t have asked for anything better. I made several calls to other competitors in the area and Alco % Adrain was by far a complete standout. The level of knowledge, communication and respect that was displayed was truly amazing. Everything was completely outlined and explained in full detail. We needed a new electric water heater and this TEAM was the first to answer and one of the only companies to actually reply after calling numerous ones. The price was better than quoted from others in the area and the customer relationship is untouchable. I will be using them for my AC service as well now! Don’t look anywhere else for your needs. This is top shelf quality and respect at all levels!!
We had ankle deep water in our house from outside septic drains lines flooded with melting snow and rain and they couldn't drain it away fast enough. That was our plumber's diagnosis. He determined we didn't have broken pipes. He was quick and responsive, keeping contact with us while enroute. Considering we live rurally at least 40 miles from the store we really appreciated the quick service!
I'm VERY grateful for the Alco Plumbing staff! My husband and I have had somewhat of a plumbing scare with our country home that we've purchased, and Alco has helped us quickly and efficiently along the way. As first time homeowners, it's been quite overwhelming with learning all there is to care for a home. However, I've been able to really count and rely on Alco to my allow my mind to rest assured. I look forward to having Alco take care of ALL of my home needs in the future regarding plumbing, cooling, and heating. I'd like to give a special thanks to Adrian for all of his knowledge and great expertise. He does great work, and his customer service is exceptional. I value his plumbing experience! Furthermore, Alex, Corey, and the rest of the plumbing staff have been absolutely wonderful as well. Thanks for everything Alco!
On Feb. 12 and 1, 2021, the AlcoAir technician, Cory Stewart, was more concerned with future possible work and sales than flushing and servicing the hot water tank. The tank would not heat after the incomplete tank flush requiring an additional service call requiring an additional day without hot water, an additional service charge, another tank flush, and replacement of both heating elements. The total bills were: 89.00 for the flushing service call and 387.00 for the second service call. I will not use your services for my rent houses.
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