Alexandria, Canada
294 Main St N
N/A
+1 6135251669
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Great experience
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Brought my 1992 Polaris Indy 500 to Murray's for repair, yes I know this sled is old but its in great condition. It would start but not run very well. I spoke with them and they told me to bring it down, dropped it off and 3 weeks later they called me and told me they can not fix it and it would cost more then the machine is worth. First off the cost to repair is my decision, anyways bringing it to Irwin supplies (Yamaha Dealer) for repair. Knowing this is the type of service I can expect in the future I will not be buying a Polaris.
Spent 15,000 on an ATV. 12 hours of use later the wheels no longer point straight, however the dealer who was so friendly previously, now is arrogant and expects suggests 'drop it off and we'll get to it' and that it could take 'up to two weeks' as they are too busy selling snowmobiles. There are basic expectations when purchasing something, regardless of cost, in that the dealer will fix broken items, particularly those which create unsafe conditions for riding. Not Murray Motor Sports who frequently tell you what's best (for them) and have zero concern for their clients. I recommend finding another Polaris dealer.
I ordered parts and was told that they had everything in stock. I drove from the West Island to go pick up the parts and was told that they didn’t have the exhaust manifold gasket and that they were going to order the part. One week later I phoned them and they confirmed that they have the gasket. I again drove all the way from the West Island of Montreal to pick up the part. I arrived and was told again that they don’t have the gasket and that they were to receive it that afternoon. I phoned them at 4 pm to be told that they will receive the part the following week. In total this will cost me 360 kilometres of driving for a 20 gasket.
Owner took the time to show me a few sleds he had left in stock. Answered all my questions without being a pushy salesman.
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