Wyckoff, United States
500 W Main St #20
N/A
+1 2019042060
This has legit the worst company I have ever had the displeasure of hiring. For starters, we paid 6k for a new furnace and ac a year ago and have had nothing but issues with it. We also paid up front for it and it took them months to finish the installation because they already had our money and didn’t want to be bothered. They continuously no call/no showed for appointment, canceled a handful of times (guess I should be grateful they actually told me those times), and then hung up on me repeatedly because they didn’t want to do their job. On top of that, our heat stopped working two days ago and they sent a tech out to “fix” it. Charged me a couple hundred and it was broke within an hour after he left. I called to tell them it broke and we have no heat with a newborn and toddler and THE OWNER said “not my problem!”
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Hmmm. Pretty mixed experience. They DID get a new furnace installed in one day, and worked to 7PM to do it. The furnace costs about 1,000; they charged us 4,200. That's VERY high labor costs.. 3,200! I reckon it was opportunistic pricing. And, I wish they had told me that the Goodman furnace is cheapest quality--we would have chosen a different brand. The, the installer said, all parts are warrantied for 10 years, but the contract they sent after says 5 years, with 10 for heat exchanger only. Installer said, the office will register the furnace with Goodman-you don't have to do anything. When i emailed them, they said, no, we need the serial number!!! The installer could have just taken a photo. Now, it's up to me to unscrew panels and find that number. Grrr. Charging top, top dollar (and then some, maybe) the service should be flawless--it's not. I've had to call then 4 times. Go elsewhere if you expect top quality service: I do, and I'm disappointed.
Our central air stopped working on Monday night, right in the middle of a heatwave. Friends of ours recommended Alfano's. I called them Tuesday morning. I did not think they would be able to come for a few days, but I was surprised they were able to come Tuesday afternoon. It was a quick fix and done at a reasonable price. I will absolutely use them again!
Late Saturday afternoon with temperature of 81 degrees and compressor fan not working, so no cooling. Called Alfano at 5:30 PM and Phil (owner) said he'd call back in a while after all techs finish their jobs. Called 15 minutes later and said tech would be there 8:30-9:00 Sunday. Called again and said tech was four minutes away on his way home, so he'd stop and do the job. Joe P. showed up within the five minutes. Changed the capacitor and shutoff box (latter had shorted out). Checked Freon level, all electrical connections and amperage's, and cleaned up. Charge, according to my son-in-law, who is certified HVAC tech but now disabled, is I got a bargain. Great and most pleasant service.
My old cast iron radiator needed to be replaced and the price for the new radiator and labor came out to a much more reasonable price than any other quotes I got. Charles and Chris, who did the work, were fantastic and so, so friendly and helpful. They did the job quickly and efficiently and I am so happy I found them.
Deli
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