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Cold Stone Creamery

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Aliso Viejo, United States

coldstonecreamery.com
Ice cream shop· Cake shop· Frozen yogurt shop· Dessert restaurant

Cold Stone Creamery Reviews | Rating 3.7 out of 5 stars (8 reviews)

Cold Stone Creamery is located in Aliso Viejo, United States on 26711 Aliso Creek Rd Ste 102. Cold Stone Creamery is rated 3.7 out of 5 in the category ice cream shop in United States.

Address

26711 Aliso Creek Rd Ste 102

Price range

$$

Phone

+1 9498311145

Service options

Kerbside pickupNo-contact deliveryDeliveryIn-store pick-upIn-store shoppingTakeawayDine-in

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

...
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R

Raul Dominguez

Excellent ice cream and service!

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GoLAangels

Worst experience I’ve ever had at any ice cream parlor. First of all, when you walk in there is no direction for the line so everyone just clusters around and doesn’t know where to go. There was a girl and a guy working there. The girl was finishing helping a couple and the guy started helping a large party of around 7. When she finished helping the couple, the girl proceeded to start refilling everything in the store right in front of us as we waited for 10 minutes for the man to finish with the large party. We expressed our frustration to the guy and ordered our ice cream. The girl then came up to us and asked us if we had been helped. We said yes after waiting 10 minutes for you to restock everything which is unacceptable. She then said “Yeah but that’s part of my job” without a single word of apology or sense of remorse. We replied with no, that’s not acceptable to leave us sitting there and she continued to argue and say that restocking everything was more important. Unbelievable. About to pay 7 for a shake and you are arguing with me? I don’t know if this is the management’s fault for not training them to value the customer or if they truly are incompetent people.

Y

Yasmine Karimi

Please update the location! it is on the other side and not where the google maps takes you!!!!!!!!

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Rachelle Brown

I try not to write bad reviews and I have a pretty high bar of tolerance but I was pushed over the edge. I got to the store intending to get a to go container with some ice cream for me and some for my mother. I could not see pricing or advertising for the take-home options because there was a large group of noisy teenagers in front of the counter (non-customers). I asked about it and the employee started helping me. It was hard to communicate as the teenagers were directly in front of the counter and extremely disruptive. They appeared to be friends of the employee helping me. I wanted two different ice cream combinations next to each other in the largest take home container, which I have done before at a different location. If this wasn't possible I would have just gotten two smaller sizes but I wasn't told this. Both orders were just mixed together. I was prepared to suck it up and take it anyway. But now a non worker showed up behind the counter, wearing a Steak & Shake uniform-- extremely unprofessional. Also, the employees were not wearing gloves. I don't know if this is standard practice or not but I saw him touch my ice cream with his bare hands. At this point I just wanted to leave as soon as possible, between the unprofessional behavior and the extremely noisy teens. The employee rung me up and it seemed high. I could not verify the pricing as this wasn't displayed anywhere. I asked for a receipt so I could double check but what I received wasn't itemized, making it useless for what I needed. When I got home I checked online but pricing isn't displayed there either. I am very disappointed. Coldstone is my favorite ice cream but reserved for a special treat due to the high prices. I did not receive the order I wanted, my food was touched with bare hands, and I was probably overcharged. Do better.

I

Iliana Hart

I love Cold Stone ice cream. I was disappointed that this location did not have my favorite flavor: cotton candy.

S

Sarah Gustin

It's cleanliness is lacking. The glass windows are filthy. The coolers for cakes and ice cream are empty. The only thing it has going for it is it's name.

O

Omid

Bunch of lazy workers. Dont want to take orders because they close in 30 minutes

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Ellsworth Hardeman

Hands down the best cookies I have ever had!! They are exactly what cookies should be: crispy on the outside, soft and melty on the inside. They were soft, gooey pieces of heaven. They were also huge!! They are big enough to share and still feel completely full and satisfied. I tried both the chocolate chip walnut and the dark chocolate chocolate chip cookies and both were delicious. The dark chocolate chip cookie is closer to a brownie because of how dense and chocolatey they are- a chocolate lovers dream! You can see in the pictures how gooey they are on the inside. You HAVE to try them!!

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