Aliso Viejo, United States
5 Journey #130
N/A
+1 9493601069
Toilets
Wheelchair-accessible toilet
Dr Cheng is an awesome Doctor with thorough analysis of my medical needs. Unfortunately, can’t see him for physicals anymore so may move on. Shawn Brewster is a below average medical provider in my opinion. He asks questions, but not confident in his thoroughness in prescribing medication. 3 times I’ve had him provide me medical care and 3 times he prescribed medicine followed by the statement “it can’t hurt”. These aren’t vitamins he is prescribing. Lazy diagnosis? Don’t know and truly don’t care. If he is the only medical provider when I go in, I’ll pass and go somewhere else. I just don’t feel comfortable being a guinea pig.
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The worst place I’ve been to in my life. Don’t go. They price gouged me and charged me for a service they are not qualified to even do. All they care about is getting your money. This should have been a normal office visit, which I paid.
Dr Cheng is helpful when I'm able to see him, however he's never available. The front desk staff is impatient and unhelpful. Their response times are SLOW or sometimes nonexistant. They wait for you (the patient) to bug them to finally come up with solutions to medical needs. No proactively. Maybe understaffed to realize more profits?? Looking for a better solution...
I agree with the other reviews on this site that the majority of the staff is really condescending, rude and disrespectful. I went there for help and I got shamed and humiliated not being perfect. I give a higher rating for the medical team especially, Dr. O'Connor and Chardonnay. Unfortunately, they have little time to get to know me and my medical history. I went to the clinic for consistently for 10 years and the service was much better before Covid. I am not sure if I will ever go back because I hear the staff making jokes about me while I am in the waiting room. This is no way to treat someone who is sick, clearly depressed and in need of help. It puts me in a difficult position where I feel there is no choice but to find another doctor to rely on. Plus, they cancelled my annual pelvic exam and I have a family history of uterine cancer. They cancelled my yearly physical a few months ago because they made up a story that I had Covid. They help me only about 50% of the time. Plus, they like to pass out antibiotics like candy without a diagnosis to prove any problem.
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