Alpharetta, United States
5220 Atlanta Hwy
N/A
+17707408133
We had an old fireplace that we tried burning wood, then gas logs, then a corn/pellet stove. The corn stove worked but it was big, noisy and not easy for my wife and daughter to manage if I'm not around. After 25yrs, we finally decided to get a gas insert installed. Working with the Mad Hatter team has been a great experience. Brittany and Matt were a pleasure to work with. They scheduled a team to come out and inspect and remove our old corn stove. My wife was very pleased with how professional and courteous everyone was. I was home on install day when Santiago, Samuel and Felix arrived right on time at 8am. They created a dust barrier around our fireplace, laid down runners to protect wood floors. Once done they walked me through everything they had done and I was extremely satisfied with their attention to details ! Now our whole main living area is finally warm and comfortable. Thank You !!!!
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We had a wood with gas assist fireplace that we wanted to convert to a full gas log fireplace. We drove over from Lawrenceville, GA to Mad Hatter in Alpharetta. We had gone to a couple of other fireplace stores and as soon as we walked in and started talking with Craig, my wife and I felt at home and knew immediately we wanted Mad Hatter to do the work. Craig was great! He worked with us to scope out exactly what we wanted got everything ordered and scheduled promptly. Their service technicians were prompt, friendly and did a thorough job installing our new gas fireplace. One of the great things about Mad Hatter is they ensure everything is done correctly with their inspect and clean service. We bought the home a few years ago and did not know what condition the fireplace and chimney were in so having this service done gave us peace and comfort knowing the chimney and fireplace were in good shape. We had a crack in the back wall which sometimes require replacement but Mad Hatter came in, inspected it and passed the fireplace for use. If the crack had been severe, Mad Hatter could have taken care of that too, but we were elated to get a clean bill of health. We are extremely happy with our new fireplace and custom doors.
The Mad Hatter crew in store was great with helping us figure out what would work to revitalize our fireplace and get a good gas log system going in our house. They worked with us to even make sure we were not overspending on something that might be too much for the house. On the day of installation the service guys, Lucky and Eric, were extremely helpful and got the work done fast. They were very polite and joyful as they worked. They answered any questions we had and never were pushy about anything needing to be added to the system. Will gladly continue to use them for service.
You cannot get better service with educated service men! David, Eric and Matt DEFINITELY know their stuff. Each one of these men were knowledgeable, professional and extremely helpful. I requested parts from the store to make my job complete AND they drove to store and came back with the parts!!! Freaking amazing! I will definitely use The Mad Hatter in the future along with referring my friends! The only downside is because they are so great you may have to wait to get appointment. Don’t let that discourage you because they are definitely worth the wait!!!! Thanks guys for the service with a smile!
Originally I was just calling to compare quotes for getting our fireplace & chimney cleaned. But Lauren was such a delight to speak with that I went ahead and booked the service. Lauren explained very thoroughly what makes their service the best. She never spoke bad about competitors, but sold how much more her company does that it gave me confidence to know this is the place to do our service. And aside from great professional knowledge, Lauren was also so friendly and personable. She made booking our appointment fun. In short, take Lauren's chair away cause she doesn't need it since she's the real slim shady and thus should just always be standing up.
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