Altoona, United States
5055 NE 96th St
N/A
+1 8166022932
We had 2) hour long lessons scheduled 2.9.19 starting at 1pm. Arrived at the stable a little before 1:00 pm and could not find Chelcie. Finally, we tried calling her at 1:13, no answer. At the same time, a gal in the barn called Pine Hollow Stables. She told them our situation (we'd drove 2 hours one way for the kids' birthday presents) and we were invited to go there. We eventually got a return call from Royal Hill at 1:52 while at Pine Hollow Stables. I tried returning the call when we were done, no answer again. I then sent an email. I got a reply back stating a medical issue came up with her husband. No apology. No offer for a refund. Nothing!!! I sent another email suggesting a simple text, email, phone call, anything would have gone a long ways in this kind of situation and perhaps a simple, "I"m sorry." Don't waste your time or money with this instructor!
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So far we have had one lesson and it was a fabulous experience. Patient, knowledgeable, personable. I would suggest they update their website and other marketing sources to reflect their new location and address.
I bought some horseback riding lessons on Groupon. Received a message after that this facility changed location. I tried to call many, many times to schedule lessons. I also emailed from their website contact info and through Facebook. Recently their Facebook page was inactivated. I never received any response from this business. I can only assume they closed. This information was sent to Groupon and I traded my deal in for another.
Very knowledgeable and kind trainer.
Deli
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