Amersham, United Kingdom
69 Sycamore Rd
N/A
+44 1494728753
Wheelchair-accessible entrance
Super helpful when trying to pick out new glasses - especially as I couldn't make up my mind. Very friendly staff.
like
They took me 300 pound for lenses ,,eyecheck,100 pound just because I come with my frame ,to put on my frame the lens 100 pound is not possible
Worst Retail Experience that I have ever witnessed. *** DO NOT GO TO THIS LOCATION*** I went for a scheduled eye test, when I entered there were no customers or staff that were visible. I waited 5 minutes then an employee appeared and asked if I needed help. I said yes and told her I was there for an eye check. She took my name and asked me to have a seat and someone would help me. There was zero customers and at least 5 staff I could see, I waited 30 minutes with no one acknowledging me. They would look at me and walk by, ignoring me. Never to follow up with me. I finally asked if they would ever help me and was told I would have to reschedule. Thanks for making a customer feel like they are not human, not even worth the time to speak to. Boots what are you going to do to fix this in store experience? Is this the standard?
Poor service! I book one appoiment 2 weeks ago,and they call me 20 min before to cancel it because i don't know what emergency was.
SHAME WHEN A MEMBER OF STAFF SAY THEY WILL CALL YOU BACK THEY DONT. VERY VERY TARDY INDEED
Deli
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