Amherst, United States
112 S Main St
N/A
+1 4349462702
Online careDeliveryDrive-throughIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
Passport photos
Not very friendly at the pharmacy rude staff and seem to not care about you. Worst customer service ever. This place needs to be put out of business and a Walgreens or mom and pop pharmacy replace them.
like
We have been getting our script filled with CVS for the longest & have always had good experiences however this last interaction was a bit frustrating. I was advised by Ryan that my insurance wouldnt cover my son script that we have been getting filling for years. He advised that I would have to reach out to the insurance and file an appeal. The wait time to file an appeal was ridiculous, I spent 3 days of my lunch break on hold to get this resolved, as well as time reaching out to the doctors office etc. On day 4 I went a different route and was able to speak to a representative who advised it was a simple case of the preauthorization expiring & all Ryan had to do was submit a request to the doctors office. I spent hours working to resolve a simple issue that he could have submitted in a matter of minutes as part of his job description. This was extremely frustrating to find out. I am not writing this to cause any trouble. It may be something he just didn’t know but needs to be trained on. I don’t know the situation on Ryan behalf however I work 2 jobs & am expected to know my role and I am held accountable if incorrect information is provided. I would hope this gets into the hands of someone who can work with Ryan to assure this doesn’t happen to someone else. Thank you for taking the time to hear my concerns and address this issue.
Clean store. Very helpful!
Worst pharmacy ever. I was trying to get one of my medications filled early and this pharmacist told me that I had to have my Dr. OK it. So I jump through hurdles and my Dr. Calls and tells them that because of an acute illness it's OK to get it early. So I called CVS back after she did that and I was told no they were not going to fill it. This medication is for nausea it's not a controlled substance. The pharmacist had no compassion what so ever. I explained I had been vomiting for the past 3 days. I won't be getting my prescriptions at this pharmacy anymore. I had my script transferred to Walgreens and they filled it no problem. Shame on you CVS!!!
Sales persons not customer friendly today with photo machine and pricing.
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