Andover, United States
21 Elm St
N/A
+1 9784750260
Good compassionate service. Connor is the best@
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After Jane left this insurance company the quality of customer service went downhill fast. I had been with them for over a decade and I recently contacted them twice—via a direct email message and their website's contact form—to see if they could lower my car insurance policy rate with Plymouth Rock which was nearly 1,200...absurd considering I've had no accidents and my mileage was just about non-existent since I worked from home for the past few years. A week went by and no one ever got back to me. I then called them to cancel the Plymouth Rock policy after doing my own research and getting a lower rate with Liberty Mutual. I left a voicemail for Michelle who never called me back. I had to follow up again the following afternoon to get her on the phone. It's completely unacceptable to ignore your customers, especially ones that have been using your company for several years. She had the nerve to tell me when confirming my cancellation that I ever needed someone for insurance to please consider Doherty. Clearly she doesn't get it.
I highly recommend Doherty Insurance for it's outstanding customer service. Our rep. Conor Barry responds immediately to our needs and resolves any issues swiftly. As a business owner, I know the value of great customer service and personal care. When you find it in an Insurance company, you sleep a little sounder.
Great customer service. First time there. Fried chicken tacos were delicious.
I love the Customer Service I get from Kathy Brunelle, always prompt and knows exactly what I need and always helps me out!
Deli
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