Ann Arbor, United States
900 Briarwood Cir
N/A
+17349983880
The guys at Sears Auto Center (in Briarwood Mall) did a great job! Lawrence and Nate were super efficient and very nice as they stayed late to do an oil change and tire rotation for me right away so that I wouldn't have to leave my car overnight. Super thankful for these guys! They went above and beyond what you might typically expect for customer service.
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Yes, their customer service could use some polish: it does sometimes feel like they're ignoring you while they're attending to other things. But they do good work, and on two separate occasions they've saved me hundreds of dollars compared to what other places have tried to charge me. To me that's worth spending a few minutes waiting in line.
My rear tire was locking up. Dealership was charging me enormous money to do the brakes. These guys figured out the problem quickly and adjusted the brakes for free. The car drives awesome now. Alex was very helpful.
SCAM. I just had an inspection from Belletire in June 2018. The only thing i needed was an inner tie rod. Sonce Belle Tire was charging 207, I got it done at my friends local shop for half the cost. I needed a wheel alighment ans purchased a Groupon to get it for 59.99. When they checked my car, they came back with a long list of issues, like my ball joints were missing and I needed a nee control arm, even though I just passed that on an inspection and the control arm was new. I politely told them ok, not thinking anything of it. When I leave the shop after getting my alignment, my car drove wrost than it ever has. Also they stated in my paperwork “Vehicle is unsafe to drive in current condition and may cause severe damage and possoble a collision”. I WILL NEVER IN MY LIFE GO TO SEARS AUTO AGAIN. EVER !!!!!
The service here is terrible. I waited 45 minutes to just get "checked in", and there was plenty of people behind me waiting. Be prepared to be ignored by everyone in the shop. This is the first and last time I will ever come here. Save your time and take your car elsewhere, it will be faster and won't make you want to rip your hair out.
Salespeople were very friendly but overworked! The waiting line on Saturday afternoon was way too long for 2 salespeople. How many salespeople do you have on weekdays? Hire more people and increase sales by having better customer service!
Great and Friendly people. Always gave best suggestions and service too.
Great customer service! Staff went out of their way to help, even on a holiday!
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