Arlington, United States
956 Massachusetts Ave
N/A
+1 8007464726
Wheelchair-accessible entrance
The technician,Jeremy, was thorough. He resolved our network issue and was especially helpful in explaining everything. Superb service and an outstanding employee- Thanks!
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I chatted with a representative about upgrading my equipment and immediately got an appointment for the next day. The technician was on time, knowledgeable and very professional. And the upgraded equipment has totally transformed my internet experience.
Excellent technician- everything done in a timely and professional manner.
The first year my bill was 35 dollars, after two year you can see how did they change the price. This is not acceptable. They increased the price without any notice almost every single month. Whenever I called about it, the hands are tied and nothing to do. So I decided to change the company.
Recently, my TV picture was pixelated and the sound would dropout momentarily at the same time. RCN's workers and management spent days trying to isolate the source of the problem. They kept me informed of their progress during this period. It turned out the issue was at the hub for my neighborhood. They replaced whatever they had to there, and even came to my door to tell me everything was fixed. It is because of amazing service like this that I love RCN.
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