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Arrive Eilan

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San Antonio, United States

arriveeilan.com
Apartment buildingApartment complexApartment rental agencyCondominium complexCondominium rental agencyReal estate rental agency

Arrive Eilan Reviews | Rating 3.9 out of 5 stars (5 reviews)

Arrive Eilan is located in San Antonio, United States on 17803 La Cantera Terrace. Arrive Eilan is rated 3.9 out of 5 in the category apartment buildingapartment complexapartment rental agencycondominium complexcondominium rental agencyreal estate rental agency in United States.

Address

17803 La Cantera Terrace

Phone

+18665745766

Open hours

...
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D

Dean Cashion

I moved to Arrive Eilan in 2018 shortly after Trinity Property Consultants took over as the management company and have steadily witnessed the decline the property has gone through since the acquisition. This once premier luxury complex in a great area of San Antonio is now barely trying to stay afloat due to continuous maintenances issues and outdated interiors. Attached are two videos on different occasions of what I go through on a daily basis as a tenant. On one video you can see the constant drilling that would start sometimes as early as 7am and continue into the evening. I was offered no compensation or alternatives and had to office elsewhere during the day since my work is remote. On other video, you can see the boxers that are below my unit daily creating a very intolerable work environment. Whoever thought it was a good idea to allow a boxing gym right below a residents apartment was not in their right mind. How can Arrive Eilan have such lack of care for their residents? I have requested politely numerous times for them to simply move down so I can work from home like many of us have to do right now due to the pandemic to no avail. My lease ends in July and believe me when I say I am counting down the days. I STRONGLY ENCOURAGE YOU TO SEEK OUT OTHER PROPERTIES AND NOT MAKE THIS ONE YOUR NEW HOME. Please learn from me, had I known then what I do now I would have NEVER moved here.

D

Diego Trevino

Living at Arrive Eilan has been fantastic. The new gym, and business center is great for home office workers. The halls walking to your apartments give a luxury hotel feeling, and truly enhance the overall experience. Kaitlyn has been great at reporting and fixing issues, and the whole staff has been very attentive. Highly recommend for anyone looking for an upscale experience, in a beautiful, European looking gem.

M

Morgan Adams

the maintenance team truly saved the day for so many residents at Arrive Eilan during this snow storm without power or water. they selflessly worked during extreme conditions with positive attitudes. i definitely wouldn't be able to. Tim from the crew is the best! he is so kind, professional, and a diligent worker. he has helped so many people in the apartments with severe emergencies. I really hope he and his team get a raise or a bonus, because without them, some residents would have left Eilan. A lot of people were unhappy this week; some because of uncontrollable circumstances, some because there could have been better preparation... Regardless, this crew must be thanked beyond words of affirmation, but through tangible sources of income to be compensated fairly for their efforts in a time most people would have quit. they deserve it

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Mike Agnew

Everything from day one has been awesome. Staff is great and made everything easy. The community is amazing and clean not to mention quiet. Justin helped out a lot from choosing the unit down to the day of the movers. Moving in was a breeze and have never seen such attention to detail when it came to the walk through. No complaints here. Overall 5 stars.

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spencer clubb

Arrive Eilan has great potential but Trinity management has run this place into the ground. The minute you sign your lease they no longer care about your well being. Management is unresponsive at best. I dealt with major water leaks in my ceiling for 4 months. During this process I was deceived multiple times and ignored in person and over call/text multiple times. There was no attempt on the trinity staff to make these damages right. I was never once offered a unit switch or any reduced rent. I literally could NOT use my living room for 4 months. Their negligence was so bad they didn’t even supply me with materials to protect the apartment. I bought drop cloth myself.... The worst part was the lack of concern and communication displayed by the staff. Specifically Bonnie Johnson and Deanna Thompson, these “managers” will avoid you until you take legal action. They preyed on my inexperience as a tenant and hedge their bet I wouldn’t take legal action. If you do decide to live in this disaster I would recommend getting a 30 day notice notarized the second you have a large issue. Living here was one of the worst experiences I have ever had and I would never recommend it to anyone else.

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