Darwen, United Kingdom
15 Bridge St
$$
+44 1254916235
N/A
Outdoor seatingTakeawayDine-in
Toilets
Wheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
AlcoholBeerCocktailsFoodFood at barHappy-hour drinksHappy-hour foodSpiritsWine
It's not fake review, last year I booked a table, had it confirmed for 7.30pm drinks and food, when we got there a very rude man shouted have you booked because were not doing food any more. When I said yes please he just shrugged his shoulders and told us we could only have drinks. Why confirm a booking then turn people away. You confirmed the booking at 7.30pm for food, why do this then if you stopped serving and why be so rude to us when we arrived. I couldn't leave a review earlier, but this is why you should look after your customers, there are many lovely restaurants in darwen who have my full support because they offer fantastic service unfortunately your buisness does not. Businesses that looked after their customers will stand a far better chance of survivng the pandemic and protecting the livelihoods of their employees, if your struggling now maybe its unfortunate that you turned away business when you had the chance. I'm sure I booked a table last year yes, theres ten months that preceded November.
like
Brilliant food, atmosphere and service! Top stuff
Booked a table online... to be messaged I’d been declined. Tried again for an earlier time and I was notified over an hour later that are table for 2 was booked. Arrived at are booking time to find doors locked with just a couple of people inside... the manager came to the locked door and told us to go away Taft they was fully booked.. I was trying to explain that we was already booked in.. he was doing hand gestures through the locked glass door.. as we stood outside in the rain. absolutely disgusted with his attitude. Please don’t give him the satisfaction of turning you away. Rude man indeed!! Zero stars from me........
Arrived for Sunday lunch. The cleaner was still mopping the floor. The restaurant had a very strong smell of disinfectant, which was very off putting. Ordered Sunday lunch. No horseradish available for my roast beef?? No coffee Available after our lunch as was told machine was out of order? Although we had a two hour slot. We felt very rushed to leave premises. We was extremely disappointed to be honest.
Always a great atmosphere! Staff are friendly and quick! Music is always great and unique. Had loads of family parties here....with more to come! NYE was great!
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