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Very professional from start to finish. Messaged to say when they were coming, good price, good workmanship, helpful owner and workmen. Couldn't fault products and service from everyone. Would highly recommend.
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Cancelled without rearranging
Really good communication initially and installation of a good product but the after service is where this company let itself down. Unfortunately after only 2 months my gate dropped due to the post splitting but they didn’t want to know. Didn’t reply to the first message and when I finally did speak to him said he had forgot to reply. Arranged to come Saturday to rectify but by dinner time hadn’t turned up. Due to going out I rang to let him know but He said he was coming in the afternoon and didn’t need me there. Suffice to say he never turned up and hasn’t responded to messages since. In the end I resolved it myself. If you want to take the chance of not having issues then I can’t fault this company, after all this was my second fence installed by them. If you value after service though as I do then avoid at all costs as once they have your money they don’t seem interested in rectifying issue that arise afterwards. Edit to respond to the response from owner. I accept Wood is a natural product but would expect your supplier to have swapped after only 2 months. I also understand re being busy etc but it’s all about the communication. I would have had no issue in a phone call and then a bit more waiting and would have fully understood but nothing.
VERY UNPROFESSIONAL. HAD A DATE BOOKED IN TO HAVE A FENCE FITTED THE NUGHT BEFORE WE RECEIVED A TEXT AT 4.30 pm TO SAY THEY COULDNT MAKE IT . TRIED TO RING THEM BUT NO ANSWER . TEXT THEM BACK AND LOW AND BEHOLD THEY TEXT STRAIGHT BACK . WE TEXT TO SAY HOW WE THOUGHT IT WAS UNPROFESSIONAL OF THEM TO TEXT TO SAY THEY WASNT COMING AND THEY AGREED IT WAS. SET ANOTHER DATE FOR THEM TO COME AND AGAIN THE NIGHT BEFORE THEY TEXT AGAIN TO SAY THEY COULDNT MAKE IT . WE MADE YET ANOTHER DATE FOR THEM TO COME AND THEY DIDNT EVEN TURN UP . WE RANG THE LANDLINE AND LEFT A VOICEMAIL, ALSO RANG THE MOBILE AND LEFT A VOICEMAIL, AND ALSO SENT A TEXT . HEARD NOTHING BACK. WE COULDNT RECOMEND THIS COMPANY ANY LESS IF WE TRIED. WE HAD TO RATE THEM 1STAR SO WE COULD GET TO WRITE A REVIEW BUT THERE NOT WORTH ANY STARS.
Very good service , professional and very hard working , more than happy with their service and would happily recommend and use again.
Excellent job by the guys quick service and looks great thanks
Did a great job for my mum and a good set of lads.
Great service from quote to fitting. Thankyou Lee snd John....great workmanship and service. After a long wait and being disappointed / let down by other companies, I couldn’t rate Ashfield Fencing highly enough
Deli
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