Athens, United States
3700 Atlanta Hwy W
$$
+17065438844
N/A
I got my engagement ring in January, had a great experience. Came and got my wedding bands on 10/06/18, had a great experience. I got my ring cleaned the same day I got my wedding band, and a stone falls out 5 days later. I go in to get send it in for a repair, and the store manager spent the first 15 minutes telling me how the actually diamond itself wasn't that valuable and what is going to cost me money is the prongs and repair. To say the least, she made me feel like my 800 ring was cheap and all that the person that sold me the ring told me was incorrect, and that's why they no longer worked there. It really was not a good experience at all. Thankfully, something snapped in her that made her change her whole attitude and she all of sudden became very catering and understanding of how horrible this was to me. She ended up having the repair sent off at no cost to me and told me she would even make some other requests that she did not put in writing. So, I won't say it ended horrible. I did leave there thanking her. However, I will not be purchasing anymore jewelry there. It is the first time I ever owned a diamond ring and learning that even though it's original value was 1800 and it was sold for 800 is considered low value, it makes me second guess what I actually paid for. Hope this helps someone.
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I do not recommend purchasing from this Zales location.
I had ordered a ring from online and it ended up cracking so I brought it into this store and Lori, Bri, and Pennie were beyond helpful. They made sure that I had everything taken care of and informed me in every way of what I could do to get the faulty ring replaced. Lori also helped me find my correct ring size and made sure I left with no other questions. They were all so friendly! Highly recommend this store!
Lori the store manager is extremely foul, dismissive, disrespectful and a proper example of what customer service, especially management should not be. Upon arrival into the store she was extremely dismissive, rude and unhelpful. When I was finally approached by her and asked if as she could assist, her tone was combative. I told her I was there as about three months prior I was supposed to have pearls ordered and they weren't, so I wanted to see if they were in store. She asked who was supposed to order, I replied a tall Hispanic gentleman. She immediately exclaimed that no one worked here Hispanic, as if my prior experience was false, that she had taken over five months ago and it had to be before then. I explained that no it wasn't more than five months ago and she continued to be argumentative about the time frame and the prior associate's ethnicity. I finally told her she could lose the attitude and left. After leaving I closed my Zales card and called their customer service team to voice my frustrations. To request her name and title from a separate associate, I stepped in and waited behind the customers she was helping. Lori looks up continues to eat her food, then proceeds to walk over to me and asks if I'm ready to start over in a condescending tone, to this I reply no, i just need your name and title. She doesnt realize I'm on the phone with the Zales' customer service team during the second interaction, where she tells me you can tell whoever is on the phone and cuts it off when I tell her it's Zales and then walks away. So caught up on the technicalities of who and when, she couldn't realize a consumer was standing in front of her wanting to spend money at her store, with her company. I don't know if because I came in later on Saturday she didn't want any dealings with me or if she assumed because of what I wore, that I had no money. Whatever the case Zales has lost a consumer, to the missed simple resolution of offering to order the pearls personally.
worst experience for an engagement ring ever. What a headache. Go somewhere else if you want an easy experience. There jeweler does a terrible job.
Most zales are really great with customer service, but this zales is the worst. Rude and obnoxious to talk to over the phone. Do not come here if you’re looking for great customer care.
went to get my ring clean on a Sunday got there early they said they open up at 11am the employees that were inside left at 10:30 and i waited until 11:15 and no one showed up to open came all the way to athens for nothing
Go somewhere else. TRUST ME
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