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CurtainStudio Head Office

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Auckland, New Zealand

curtainstudio.co.nz
Window treatment store

CurtainStudio Head Office Reviews | Rating 2.3 out of 5 stars (8 reviews)

CurtainStudio Head Office is located in Auckland, New Zealand on 5 Graham Street, Auckland CBD. CurtainStudio Head Office is rated 2.3 out of 5 in the category window treatment store in New Zealand.

Address

5 Graham Street, Auckland CBD

Phone

+64 94777220

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible entrance

Open hours

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Scott Mullen

Terrible customer service. Clearly the 12 working days promise is not true. New install, paid everything in full, waited couple months. Most curtains that were finally installed look great, but one was incorrectly cut and another incorrectly sewn. One track has a dent, and installer left holes in the wall. We have now waited another 3 months for the replacement and fix, and still waiting. I cannot even get an ETA for the fixes as they don’t answer email and when you call it either goes to voicemail or you get a receptionist who promises someone will call back within the hour. Of course they never do. I tried going back to the local store, but they just referred me back to the 0800 number at which nobody will speak to you. The worst customer service ever for a multi thousand dollar purchase. Looking at legal remedies at this point.

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Meg Wilson

Amazing shutter job completed for a customer. Well done!

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Wei Cheng Wang

DO NOT ORDER FROM THIS COMPANY. The 12 working days promise DOES NOT EXIST. They say on their website that once your deposit has been made, your order will be ready to pick up in 12 working days. This is untrue. I waited over 2 months for the curtains to be complete. After I paid everything in full, pick up the curtains and hang them up, one of the curtain fabric was faulty. I cannot believe my eyes that it passed their QC. I have now waited another 2 months for the replacement and still waiting. I don’t know how long I still need to wait because they keep changing the delivery date. They don’t answer your email and when you call it just went to voicemail. The worst customer service ever!

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Sian Griffith

Terrible service. Zero communication. Waited over 2 months for custom made curtains, roller and roman blinds, after choosing a different fabric as 1st choice was out of stock. Installed today, curtains were made from original fabric with no communication that this would be the case. 2 sets are made from completely the wrong fabric. Thousands of dollars for a subpar product.

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Jennifer Tufuga

As an online customer I am totally happy and satisfied with Curtain Studio. I always receive my curtains well packaged and delivered within 1 or 2 days.. And I love my block out thermal curtains. Thanks guys!!!.. Great variety of curtains & blinds to choose from. You gotta check these guys out!!! :)

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Rachell Jones

DO NOT ORDER CURTAINS FROM THIS BUSINESS! I ordered my single curtain mid October and told it would be 12 working days, after 14 and not hearing anything I contacted to find out when I could expect delivery. I was then told they had lost my order and it hadn’t even been placed!!!???!!! What? So I was told it would be expedited- now mid November I’ve been told it will not be ready until 24/25 November- 6-7 weeks from order date. Either someone in the office is bad at their job or the salesperson is telling customers misleading information about a 12 day delivery that doesn’t exist!!! This is beyond disappointing. Would not recommend this service or company. Still haven’t received my curtain.

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Leona Pedersen

Do not deal with this company. They have had my money 5000 since October 2020 (it’s now February 21) and still no curtains have been installed. Poor communication and bad service. Seriously this company needs to look at it’s PR skills and not make promises they can’t and haven’t kept. I see I’m not the only one who has had issues.

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George Mcnabb

Whatever you do, DO NOT use Curtain Studio. We ordered custom made curtains a month ago. We had a sales consultant come out to measure and quote the job, we needed them ASAP as we have a baby who's needs a dark room to sleep, and guests coming to stay, she told us that it would be a 12 day turnaround to installation, and that we needed to pay that day so this wouldn't be delayed. We paid promptly and we were assigned a job manager, Lucy. Lucy repeatedly ignored our emails, and finally apologised for the wekk delay blaming this on a third party business that supplies their tracks. The tracks were due to arrive Friday (over a week late) and she scheduled a Tuesday installation day, as the tracks were not arriving until Friday afternoon. When I contacted Lucy on Friday for an update on the tracks (2 emails, 2 phone calls), I had no response. I managed to get hold of a manager who informed me that they in fact had the tracks all along, however the curtains had not even gone to production yet. She was extremely apologetic for the unacceptable service we had received. She assured me she would follow up and expedite this order for us and follow up with me the following day. Of course we never heard back. So I have phoned again this morning, and spoken to somebody who has updated me that the curtains will in fact not be installed for another 10 days, and that the manager will phone to update me what's going on today, it's 5pm and of course I haven't had a call. I have never received such disappointing level of service, do not touch this business, I know that you can find quality suppliers that offer a service at the same price, I only wish i'd gone with one of the other quotes.

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