Auckland, New Zealand
228 Orakei Road, Remuera
N/A
+64 96001140
Very professional and great attention to detail. Awesome service too and very easy to book. Took me 30 seconds in my phone after a simple google search and I was all booked in. My car looks like when I first got it, inside and out. They even water blasted the tray of my ute for me. I'm gonna be coming here again and again. Thanks guys!!
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The team pulled through with an amazing job on my car! They brought the paint back to life, cleaned the interior to a high standard, and left me starstruck when I saw it that clean! Will definitely be back!
I booked the express wash for my 4WD, which is listed at 39. I arrived a few minutes before my scheduled time. I had driven my car around the country, so it had quite a few bugs on it. I was therefore told that it would cost me 10 more to have my car clean, or I could have the "normal" express wash, but the bugs wouldn't be removed. Clearly, I booked a car wash because... well, my car was dirty. So, why on earth would I have to pay extra for what I consider to be part of a normal wash?! Being there and having booked and paid for my car wash online, I said that I wanted my car clean and therefore "agreed" to the extra 10. I was told it would be ready in an hour's time although I don't understand why it should have taken that long to wash my car. In fact, the reason seemed pretty obvious: it looks like they might have been overbooked. Indeed, the manager (?) seemed surprised when he first saw me and checked his computer to confirm my booking. Bottom line: my car was ready 1h15 after I dropped it. I noticed something sticky on my car bonnet. I mentioned it to the person who was finishing cleaning my car wheels, and he told me that it was glue and not bugs, giving me the impression that it wasn't part of the wash (!?). I pointed out that it still ought to be cleaned, to which he agreed although it felt like he was making me a favour (!!). In the end, I had to pay an extra 12 (and not 10) and, although my car is relatively cleaned, I wouldn't say that I was provided with "an unsurpassed quality of service and attention to detail". Would I come back? Probably not, unfortunately.
Took car in for seat shampoo plus inside and outside clean. The car was clean inside out but the seat shampoo outcome was disappointing as it did not remove the dirt as was told it would when I took it in for a quote. He gave me a 20 discount but charged me another 35 to use some headlight wipes restorer to improve the clouding on my headlights cover. I thought the 35 was excessive for a 5 minute job. When I took it in for quote I was also told I would get an exterior polish but that didn’t happen. So next time I’d write down exactly what I was told the job would include. I took car in at 9am as requested and was told it would take about 2 hours but only got my car back at 2.30pm. Wasn’t impressed with the delay nor seat shampoo. Might try a different car wash place in the future.
Great car wash, friendly staff with good customer service! Lots of amenities nearby which is a bonus!
Turned up a minute or 2 before my 9am Sunday appointment and walked up to reception. No one's home but there is a staff in a car parked beside. He looked me in the eyes and hold up his 9 fingers, guessing he's letting me know to come back at 9am or he doesn't entertain customers before opening hour. He just demonstrated one of the worst customer service I ever experienced and he did it without saying a word! Bravo!
Very good, but quite difficult to get a booking!!
Great carwash. It's just a one man operation but the quality and speed was good for the price. Managed to get all the mud and grass off the floor. Outside of the car was spotless with no visible cloth marks or micro scratches. It can be a little tight a squeeze to get in on a busy day.
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