Auckland, New Zealand
15-17 Waokauri Place, Māngere
N/A
+64800101969
Paid for heat treatment in July, we are in October and I still haven't received my package. The staff at Flick really has to receive some sort of training on how to respond to emails and on how to pick up a phone and call a customer back. Their staff doesn't respond to emails or give their customers feedback that paid for a servic . I would be ashamed to receive a salary if I didn't do my job!!
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Excellent service. However, please remember to cover or remove any plants. We had to spend a couple hours wiping the office plants with clean water as they had started wilting and going brown. Cheers, from the Team at Storage King Henderson :)
I’ve never left a review but Flick Anticemex is the worst company I’ve ever dealt with. Paid Flick money to treat a rare and expensive wooden item coming in from overseas. They never bothered to pass on the information and it was destroyed by NZ Quarantine (they had a month to tell them). Never got in touch with me. No apology. No sign of promised refund. Complete negligence. Edit: Replied in private. No response. Disgraceful company. Clearly just trying to save face on a public forum and then do nothing about it.
Awful experience its taken weeks to get our product fumigated and I have been calling every day for a week and after repeated promises to get back to me Im still ignored and have no idea when to expect our product. Every time Neil answers the phone he says he will call me right back and never does....we just want some Answers. :(
Simply a horrible service. The only things Flick do well are: (a) destroying your package through their own incompetence; (b) failing to communicate with you; and (c) not processing the refund they have promised you.
Edit: The online response to this review was punctual and an email was sent immediately as requested with a specific example, however a response to that email has still not been received. With respect to Flick's MPI service on items imported form overseas I have not had very good experiences. They are very reassuring over the phone and like to tell you that they have your package and they will send it to you tomorrow. "Tomorrow" is sometimes up to 3 months away and requires multiple phone calls which are often "accidentally" dropped when you are transferred or diverted to voicemail. Sometimes it turns out that even though they've told you they will send your package tomorrow, it is still sitting in customs and they haven't picked it up yet let alone began fumigating.
With regards to Flick Anticimex's fumigation of parcels coming into New Zealand: Slow, slow, slow. I have been waiting on one parcel since October, that I ordered specifically to be here and ready in time for Christmas retail. It is now Christmas Eve and still no sign of the thing. I have phoned Flick many times to chase up this parcel and find out about progress, and the answer is always 'hopefully next week'. Today I asked about the reason for the delays - I was told the technicians try to get to the parcels 'as soon as they're on the premises'. The poor girl on the end of the phone had nothing she could say to me when I pointed out that this particular parcel had fumigation services paid for two months ago, and has been on the premises at Flick for a month. I really feel genuine sorrow that she has to be the buffer between some dodgy practices at Flick and all the customers that have no choice but to engage their services (because they have a fumigation contract with MPI, and the other company that has a contract to offer services is not yet fully set up with all the treatment options). The latest is that I should have my parcel 'on Friday', which past experience with Flick tells me could mean just about anything, but probably not Friday. UPDATE: After posting this review the company's 'General Manager' phoned me and basically told me it was all the mail center's fault. A pity he didn't take into account that I had been ringing Flick for updates fairly regularly and had been consistently fed information that went directly against nearly everything he told me. It seems that the number one directive at Flick is 'lie to the customer'. Fortunately Flick no longer seems to be involved in fumigation for inbound international parcels, what a relief.
Don't waste your time
Deli
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