Auckland, New Zealand
316 Ti Rakau Drive, Burswood
N/A
+64 92738980
Toilets
Wheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
Needed a COVID test, had to leave a message message reception. Nurse called me back within 30 minutes and was very helpful as to their procedure, and very friendly. Sorry I missed your name, but you have lovely phone manner!
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I would like to say a big thank you to the team at the Doctors, Ti Rakau for their fantastic care and follow up with my husbands injury. The team are efficient, and extremely helpful and considerate of your needs. A special thanks to Karen, Sharon and Lulu - you are so hardworking, and I can't thank you enough. A thanks also to Andrew Stacey for his medical knowledge. You guys saved us a trip to the Hospital.
Nurse Karen took good care of me when I came into the clinic! She was careful, caring and took great pride in her work. Would definitely recommend this clinic.
I came here in January after an injury. The doctor didn't even look at the spot where my injury occured (if he had he would've spotted a hematoma). After sending me off with pain meds and saying "you'll be right", the clinic didn't even bother to submit my ACC claim When I needed follow up care for what turned into an infected hematoma and subsequent hospital admission there was no record of my injury with ACC. When I was discharged from hospital I visited this clinic to get them to file the ACC claim and upload a medical certificate for my previous visit. They tried to charge me for this despite it being something they should've already done and not giving me any actual medical care but I refused They just really dropped the ball with my care and caused me a lot of grief with ACC by not doing their jobs properly
Endless waiting is the middle name of this clinic, appointment is at 3, arrived early and notifed reception. not seeing the doc until 4, seems like mixed up the list didnt even realized we were there, there are so many ppl had the same experience in the review, totally unacceptable wasted all my time had to ask for leave for this nonsense.
Had to leave a review as my daughter and husband have said everytime they have called recently there is a receptionist who sounds like a lovely girl. She answers the phones now very quickly and is extremely polite, friendly and helpful. In the past it used to be a nightmare to get someone to pick up the phone for an appointment, glad to see there is change.
We highly recommend this dentist. The dentist did the extraction very painlessly. Both times also, Rachel treats us like family and looks after us very well. She is very sincere. Very effective communication and delicate care. Facility is nice and welcoming.
Just wanted to thank the team of nurses at COVID test station. They were very positive and nice. They kindly helped me with my broken car and saved my day :) Thank you so much Sharon, Lulu and Francis!
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