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The Hour Glass Auckland

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Auckland, New Zealand

thehourglass.com
Jeweler· Watch store· Watch repair service

The Hour Glass Auckland Reviews | Rating 4.8 out of 5 stars (8 reviews)

The Hour Glass Auckland is located in Auckland, New Zealand on 154 Queen Street, Auckland CBD. The Hour Glass Auckland is rated 4.8 out of 5 in the category jeweler in New Zealand.

Address

154 Queen Street, Auckland CBD

Phone

+64 93032839

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible entrance

Open hours

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Steve Moore

Hands down the best watch boutique in Auckland. Matthew, Sylvia and the team are fantastic to deal with. They are always patient and have your best interests in mind. No pushy sales tactics here, just good old fashioned service. Thanks for helping me with the Wife's Christmas gift, and for coming through for me on the watch for my special occasion.

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carrie liu

Great experience shopping with Hour Glass in Auckland store. Friendly sales, Paula has given us great recommendations and help. Thank you, Paula. We definitely shop again.

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Kiki He

As a loyal client of the Mansor Shop for over 10 years, I have always had great shopping experience when visiting their flagship store on Queen Street, Auckland CBD. Fong’s professionalism and patience when dealing with clients, have left great impression with all of my family and friends who were served by him during their visit to the shop. After the acquisition of Mansor Shop by the international giant The Hour Glass, not only we are getting the same great customer service, we have also felt the service were upgraded to an even greater level, a VIP level of shopping experience. The team at the Mansor Shop are as excellent as usual, and Fong always has great knowledge of his clients’ unique tastes and needs. Both my family and myself are very fortunate to have the new store manager, Sylvia and Fong, helping us find our dream watches. This year has been very challenging for international travel, as well as retail shopping within each country due to covid-19. However The Hour Glass Auckland continues to serve its customers with online shopping and contactless delivery. My family and myself are very grateful to have bought meaningful gifts for each other from the Hour Glass store, formally known as the Mansor Shop. We would like to thank Sylvia and Fong from the Hour Glass store, for their professionalism, efficiency, patience and attention to detail. They are our first choice when it comes to shopping for luxury watch and jewelry in Auckland. Hope our relationship with the Hour Glass shop has many more 10 years to come!

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Tony Mathew

Rang spoke to one of their female sale staff about Cartier and rolex watches, they don’t have any in stock, all model has to be order from oversea and she couldn’t tell me time frame. I only contacted this place because I was Mansors Jeweller’s customer for years. I asked her about the price , she said their policy is not to discuss price over the phone. Female staff was polite but she was over promise. she promised she would find out about stock availability and get back to me ASAP but never hear back from her after a week now. This is it not a good start to engage in a large purchase with them. Not impressed at all.

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Sung Ho Woo

Paula from Hour Glass has been so kind and helpful. I’ll definitely go back to them for another purchase.

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Fok Ka Wai

Thank you so much for the exceptional service! The staff were very professional, friendly and welcoming. Paula Tian was extremely knowledgeable and enthusiastic with helping me choose a watch that I know I will love and enjoy wearing. Sylvia was also very friendly and smiley. Will definitely recommend anyone looking for a timepiece to look for Paula and Sylvia! 100% Approve!!!!

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Luke Nguyen

Visited The Hour Glass to buy a watch and Sam Su is an exceptional sale person. I am impressed by his professionalism and his knowledge in watches. All the thanks to Sam ! Trust me, a lot of sale persons in watch boutiques have zero knowledge in their own products. Looking forward to the next visit for the next piece!

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최성길

It,s been a second time visit. The sales associate Paula Tian was very nice and I am very happy with her support and kind explanation. I am willing to recommend her as a top seller.

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