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Vodafone Albany

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Auckland, New Zealand

vodafone.co.nz
Cell phone store· Telecommunications service provider· Internet service provider

Vodafone Albany Reviews | Rating 3.4 out of 5 stars (8 reviews)

Vodafone Albany is located in Auckland, New Zealand on Shop 215 Don McKinnon Drive, Albany. Vodafone Albany is rated 3.4 out of 5 in the category cell phone store in New Zealand.

Address

Shop 215 Don McKinnon Drive, Albany

Phone

+64 800434448

Service options

DeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

...
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J H

Was there during Shopping Malls late night, it was after 7pm, they had two staff on, both serving customers and 2 others customers in the queue. I am new to Vodafone and I did not mind waiting but still, I ended up leaving after standing for 25 mins and queue not seem to be moving. If Vodafone has Endless data/half price promotion, they should put more staff on deck to serve customers due to expected increase in demand due to the special. Unfortunately they have lost me as a new customer. Both staff there were working hard but they also looked very tired if not exhausted. Two other customer in front of me also left as they were also sick of waiting. One other thing I noticed was that both customers being served were singing up to new accounts; the counter was very small which means there was no privacy to personal information as two different families were virtually standing next to each other, not to mention they were also standing for more than 30mins while being served. - yet there were empty tables and chairs in the shop not being utilised. Might as well go to Noel Leeming to sign up. Not good direct impression as a new customer to Vodafone.

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Amanda Newhaven Gardens

Awesome service from this Branch in particular Ben went above and beyond to help me on a complicated switch of several numbers and broadband from another provider, also thanks to Branch Manager James for helping out - great service all round thanks.

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Trevor

Few staff on duty, those I spoke to did not have a clue as to fixing my problem (with a phone I bought from this shop)

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Dominique Nagel

Went into the Albany branch on 15/01/2020 to try and change a plan and get a phone for my partner. Gained some good information once the sales person understood what I was asking. However, when my partner asked to buy the phone outright the sales person changed his persona and became really pushy about buying it through one of the plans even after my partner said that was definitely what he didn't want to do because he was over having to pay things off especially if he had the money right then and there. We were then told that if we wanted to buy the phone outright Vodafone doesn't do it and we would have to go to Noel Leeming or JB Hi-Fi. So we said ok but we would like to change our plans to save a bit of money and he asked us "what's the point in changing you're not getting anything better". Being completely put off we left without anything and took our business somewhere else. Came back the next day because we still had problems with our accounts and refused to see the same guy but the other guy who helped us was extremely helpful and fixed it all for us within seconds! Amazing customer service from him but the day before has still left a sour taste in our mouth.

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Nicola Lowe

Did what we asked bit a smile would have got you a 5 star

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Denholm

The salesperson, who appeared to be foreign really put me off, after telling him I wasn’t interest in buying the product that he was trying to sell. He continued to push it on me in hopes I would buy. He became very rude and has made me uncomfortable on going back too this store.

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Mike Devereaux

Winton to purchase a new phone walk down with a new phone and an upgraded phone account Thank you Vodafone

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Warwick Fenton

Extremely good service. I was met immediately to see if I needed assistance , and was given all the help I required. Great service thank you.

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