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Audi Albany

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Latham, United States

audialbany.com
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Audi Albany Reviews | Rating 4.6 out of 5 stars (5 reviews)

Audi Albany is located in Latham, United States on 723 Loudon Rd. Audi Albany is rated 4.6 out of 5 in the category audi dealerauto brokercar dealercar finance and loan companycar leasing servicecar rental agencytruck dealerused car dealerused truck dealer in United States.

Address

723 Loudon Rd

Phone

+1 5187835003

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible entrance

Offerings

Oil changeRepair services

Open hours

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J

Jennifer McGrath

Service drop off and pick up was quick and easy. Staff maintained social distance and wore masks. Staff were pleasant and communicated clearly. No surprise charges or fees associated with this service appointment. Room for improvement: I have a Q5 hybrid. Maybe next time you could charge my car battery after having the car the entire day. Charging the battery would have been a nice , thoughtful touch. After all, I was required to refuel the loaner vehicle for the minimal mileage used. I returned it with more than I used or what I started out with, a nice thoughtful touch on my end.

C

Chip Viscomi

Mark David went above and beyond to make the transaction easy and pleasant. Above all he made my wife happy with her new car. If it wasn't for Mark we probably wouldn't have got her new 2021 A4 at Albany Audi

A

A. H.

“Average Joe” Cassia is way above average when it comes to selling a car. He is quick and responsive to answering all my questions and unexpected test drives. He came up with creative solutions to get an Audi in my price range. He made car shopping a fun experience where I felt comfortable and knew I was getting a great deal. Would highly recommend Joe when you’re looking for your next car!

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Adam Thomas

I purchased my vehicle from Audi Albany and I actually flew to New York from Virginia to buy the car outright with pretty much all my savings. After driving back to Virginia, the low oil notification came up on the display and after bringing it to the dealership in Virginia they said the oil separator needed to be replaced. Then after a couple weeks it happened again where it said add one quart of oil. After speaking with an Audi mechanic from a dealership and doing some research, it turns out this vehicle was part of a major oil consumption lawsuit with engine code CAEB. My biggest question is, why was this vehicle for sale when Audi was clearly aware of the oil consumption lawsuit for this specific vehicle and engine code? I had been speaking with Mark David who is the sales manager at Audi Albany and he was a nice guy, but he recently decided to stop replying to my emails. Our last communication was that he was going to speak with the service manager. Be careful when buying a used vehicle from this dealership and do a lot of research which is a mistake I made. Now, I have an Audi that goes through a quart of oil every two days and it is over 8,000 to replace the pistons and piston rings with the revised parts to correct the issue. Which, due to being in a pandemic, I don’t know when I will be able to afford that. It will be better to buy a different vehicle. Personally, I still feel it should be done free of charge, but as we all know the world doesn’t work that way. Dishonesty and greed prevails I suppose.

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Greg Zeh

Call Stephen Clark at Audi Albany for all your Audi needs - from the moment he met us in the lot, he was courteous, professional and extremely knowledgeable. He made sure that the entire experience was enjoyable, took the time to listen and followed up after the sale to check in. In fact, we were driving by on Sunday, saw him out front, gave a quick honk to say Hi, he texted to acknowledge and check in again. Can not say enough good things about him. Happy to provide him with a well earned 5-star review!!!

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