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Audi Hunt Valley Service Center

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Cockeysville, United States

audihuntvalley.com
Car repair and maintenanceAuto air conditioning serviceAuto body shopAuto repair shopBrake shopCar battery storeOil change serviceTire shopTransmission shop· Car repair and maintenance service· Auto air conditioning service· Auto body shop· Auto repair shop· Brake shop· Car battery store· Oil change service· Tire shop· Transmission shop

Audi Hunt Valley Service Center Reviews | Rating 4.8 out of 5 stars (8 reviews)

Audi Hunt Valley Service Center is located in Cockeysville, United States on 9800 York Rd Suite A. Audi Hunt Valley Service Center is rated 4.8 out of 5 in the category car repair and maintenanceauto air conditioning serviceauto body shopauto repair shopbrake shopcar battery storeoil change servicetire shoptransmission shop in United States.

Address

9800 York Rd Suite A

Phone

+1 4106303174

Accessibility

Wheelchair-accessible seatingWheelchair-accessible toilet

Open hours

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India Dupree

Hands down to Matt and Chris, seem like they are the only two who are professional and provide excellent customers service. They were the only two who always greeted me. Of course there were other staff there, but in an establishment like that, you are suppose to make your customer feel welcoming. A lot of businesses need to have more cultural based settings and diversity. For these attributes in any business or organization is needed because it promotes love and love for all sorts of people just like the Bible says. We never want to make or think that we are too good and we know it all when we don’t especially working in a professional setting. People become overly confident and prideful and that’s the energy that I felt coming into that place of business. Maybe there should be a refresher course for staff involving customer service training and civil rights training for all staff to be fully equipped. One thing for sure, we are all imperfect humans who are no better than one another. Therefore, it’s important that a reviews are completed by consumers because businesses can still make change before it’s too late.

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Marquita Roberts

Have to say if I based my experiences off first interaction with this Dealership, I would have taken my business somewhere else. Walking into the Dealership the Associates were not welcoming at all. Was never greeted, but was looked at. Finally I spoke looking for a particular car was given a very vague answer. After 20 minutes looking all behind the dealership for the vehicle I became a little defeated. Finally I ran into two gentlemen coming out of next dealership, and the one gentleman gladly help me. I have to say if was not for Nicholas Cohen, Audi of Hunt Valley wouldn’t have gotten my business. Nicholas was very knowledgeable and attentive to my needs. The vehicle I tested drove Friday and came in Saturday morning to purchase end up not being the car we selected. Nicholas found the perfect car, Audi A5 with extremely low mileage on that My Husband and I love! From Nicholas closing the sale with his manager Kevin (whom I enjoyed laughing with) and the Finance Man Mr. William (who did magic with the numbers); we are truly happy with our new addition to our car selection But Nicholas superb customer service does not end there! The next day I notice they never put the mats back in the car. Nicholas search high and low for them, he was willing to order me new ones. He made sure the perfect mats fit in my car and again extended his knowledge to me concerning my new purchase. If you want the best, ask for NICHOLAS COHEN! He is truly a 5 stars Audi Specialist!

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Yan Xun Li

March 27 I went to Audi Hunt Valley to purchase a new vehicle, I met a sales person Patrick Hoffman, he is extreme patient and knowledgeable, he work through entire processing and show me how to use infotainment system after I purchased. He left the dealer at 10:30 PM that night. I was truly appreciate his service. Manager Jesse is nice guy as well, always with smile and willing make a great deal with you.

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Kai Simmonds

For the 6 years I have been having my vehicles serviced by Audi Hunt Valley have, Chris, Eric and Matt Hunt have been nothing short of amazing and professional. They all try their best to attend to your concerns and are all relatively personable. Be patient and make a concerted effort to communicate effectively. Their one of the main reasons I continue to support the Audi brand and Audi of Hunt Valley. This particular visit was handled by Chris for my SQ5. Great to be in an atmosphere where people enjoy what they do and those they interact with. If you have questions, ask them!

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Karen Bullard

My service advisor was Matthew Flick. Matthew was professional, knowledgeable and cordial. He explained to me what each vehicle recall would entail as well as the other services that my vehicle would receive. My loaner vehicle was waiting out front at the completion of my check-in. Once the walk around inspection was completed he smiled as he presented me with the key. I smiled and chuckled to myself, because the rain nor the cloudy skies had put a damper on his day. Matthew was just as pleasant and professional when I returned for my vehicle.

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Susan Nee

The service person was very nice and professional. I have taken my car there a few times now and the service has been spot on every time. The only thing I wish would change is the service people seem to make you feel like you probably didn't need to bring your car in. Please don't tell me that I'm probably just hearing things when I drop the vehicle off. I doubt myself and feel like I'm wasting mine and their time all morning. Then they call me and tell me I need over 800 in repairs. So I wasn't hearing things and there was a problem. It is O.K. to say "We will take a look and let you know what we find." OR "Do you want to pay for an inspection?" I'm still very satisfied with the service I just would like to make this suggestion.

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Jennifer Wilson

Audi did a wonderful job at maintaining friendly customer service, consistent communication, and overall completion of transactions when purchasing my used Volvo from them. My sales associate, Baine, was fantastic at ensuring my car was in good hands and that I was always updated on any run-ins I had with the car before and after my purchase. He and other associates stayed after hours to ensure that my purchase was swift and complete. Awesome job!

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Bertha Haywood

I had an appointment and as soon as I was greeted, my concerns were addressed. my wait time was adequate for the services I had requested. The details of the services were explained in detail and after the complimentary car wash I was on my way. Very user friendly appointment thanks to my service advisor.

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