Newport Beach, United States
445 Pacific Coast Hwy
N/A
+19492813123
Wow I come to pick up a Audi A3 and they offer to me a coffe! No body else do that! Good services!
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I bought my car here I absolutely love my A6 quattro 3.0.... Service department is very fair and always on time with repairs or oil changes. They really make you feel valued here and not just somebody's buying a car. To seal staff is knowledgeable and they're not overly pushy. I would not go anywhere else to buy an Audi. The prices are very competitive and I can't say enough good things about the service department
Alex was the Service Advisor that helped me out and he not only provided excellent customer service, but answered all of my questions and went above and beyond to make sure I had a good experience. I came in thinking I needed work done, and they could have easily agreed with me, but instead, shared knowledge with me that saved me thousands. This professionalism has built trust with me and will definitely keep me coming back to get my service work done at Audi Newport Beach.
Highly recommend Audi Newport Beach and specifically Audi representative Christopher Scales. He definitely worked his magic and exuded knowledge, professionalism and patience at all times. I was working on a tight timeline to purchase a car and appreciated the great customer care and flexibility. I communicated with multiple car dealerships including other local Audi dealers and Newport Audi rose above the rest. I was happy and most comfortable to purchase through Newport. The experience from intro/sales to signing on the dotted line was straightforward, quick and easy. Best car buying experience!
No stars is not an option so I had to give them at least one star. I first want to say that the salesman we dealt with initially was outstanding in every way. We went through the TrueCar auto buyer service offered by Schools First. We called the dealership in advance and made an appointment. We also intended to trade in two vehicles so my husband and I drove in separately. While we were about to leave for our test drive another buyer came in. While we were on our test drive the Sales Manager, Scott Conner sold the vehicle. He was fully aware that we were there to make a purchase and that we had an appointment (otherwise we would not have driven our trade-ins all the way to Newport). If this is standard practice in the industry so be it, but I think buyers should be well aware that this how how Audi Newport Beach operates. You have so many options when you purchase a car these days, I can't for the life of me understand why you would go to a dealership with this low level of integrity and poor standards of customer service. Ultimately we are glad we did not make a purchase through a dealership that operates this way, but my heart goes out to the salesman that was in the process of completing our transaction. It should have been his sale. I will of course be contacting Schools First to let them know how we were treated as they pride themselves on providing excellent customer service to their members. I will also post about our experience on all available social media outlets.
I was due for my 25,000 mile service and brought it in to the Audi Newport Beach location. Everything was easy and painless. I was able to make an appointment right away and was even given a loaner vehicle to use while my car was being serviced. Alexander was the team member that took care of my service and did a great job! He walked me through the service and gave me a call as soon as it was finished. I am happy with the service that was provided and my car feels great!
Great service. Ordered new remote for my car. Turn around time to get remote was faster than quoted. Came in to program new and old remote with car and out within one hour. Can't expect better support than what Jose provided. Overall experience ......Excellent
I took my 5 month old Audi to the Newport location and it was seamless process. Alexander assisted me from start to finish, taking care of all the logistics - while keeping me informed of every step of the way. I was set up with a loaner car and called when my car was ready for pickup. Extremely fast process. Once my car was ready for pickup, Alexander greeted me outside and escorted over to my fixed and cleaned car. He assisted me in transferring personal belongings from the loaner car to my mine, a cold water bottle waiting for me and a pretty rad Audi cup for my enjoyment - very nice touch. 5 Stars ALL the way!
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