Augusta, United States
1501 Aviation Way
N/A
+1 7067719027
I have been a regular car rental customer for several consecutive weeks, usually with no issue. I usually rent using the manager special. This weekend, I schedule a car rental for 5:00 Thursday and returning on the following Sunday. Today, i have waited for an hour for a car to be available. I had to reschedule a meeting because I was still waiting after being there for an hour. I really enjoy the cars that Dollar rents, but having to wait is very disappointing. Dollar is my preference, but I can't afford to be late for meetings.
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I was so frustrated with another rental company because of their rude customer service and lack or care or concern to want to assist me. I decided to go to the next rental agency which is Thrifty and Dollar and spoke with the manager, Jennifer. Not only was she able to assist me without a reservation, she listened to exactly what I was needing and was able to get me a much better rate. There was no additional deposit charged to my card and the car I was given was very clean, and drove well!!!!! When returning I interacted with Tyra who was very sweet and kind as well! Thank you all so much!
This company was great until it came time to extend the rental. Due to weather I needed to extend the rental. I extended one day. I called and asked to extend a few more days and was told I couldn't. I have to drive 3 hours just to come in so I can be billed again. I told them it wasn't safe, the rain was freezing in my area and asked what to do, or they could come pick it up. I couldn't come safely. She tried to charge my card for 350 DURING which time my rental is still paid up. Then I told her they aren't charging me anything and I blocked that card. She hung up on me. The employees name was Jennifer.
They were very helpful. I appreciate the business
Wonderful customer service
Deli
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