Stonecrest, United States
2929 Turner Hill Rd
$$$
+1 7704827300
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I love Auntie Anne’s as well as my kids.. I grew up eating as well as my kids but this location is the worst!!! Service is horrible and pretzels are dry old & not anything that is standard to sell. The young kids working there have no clue on service and how to produce good pretzels. Worst experiences ever!!!!!!!! It’s the only close location we have instead of driving to the city but this needs to be addressed it’s horrible!! And worst kids working there!!!! Nasty pretzels served and very upset waste of my money!!! Couldn’t even get a refund!!!!
like
The service is quick and the food is good. They now serve chicken bacon ranch sandwich on a pretzel bun. They also sell the usual flavored and original pretzel along with lemonade or sweet tea. There is also a holiday drink called the hot chocolate frost which is pretty good, it taste like chocolate milk on ice. Overall it's a good little shop for a quick snack.
I haven’t ate at this establishment is years. I decided to stop by on my way out & proceeded to get my food & go. Not even 2 minutes into my commute home, I’m eating 5 salty pretzel nuggets & I find strands of hair in my food........
The customer service is HORRIBLE. The cashier, receipt says her name is Felicia G, was unwelcoming, as if to be bothered by our presence; she didn’t provide any clarity when asking about the drinks advertised, which in turn aided me in getting the WRONG drink, based on HER description... I had to ask the employee, who literally made it, for a different drink/understanding. Felicia, then, with much irritation, called another employee over to process my refund for the first drink. The pretzels were yummy though!
Perfect place for a whole bunch of buttery salted pretzel bites that taste amazing
If I could leave 0 stars I would. The customer service is absolutely disgusting. I'm guessing the manager is the one that only wears the red shirt, acts like she doesn't want to be at her job and her attitude is rubbing off on the younger employees. She had the nastiest attitude when I asked for a refund, grown woman acting so childish they need to hire some friendlier people. She messed up my refund and I still haven't received my money, it's sad that all they know how to do is get pretzels. If you don't like your job then quit, no one asked you to be there. I'll stick to Cinnabon.
Worst service ever. I've been coming to this location since it arrived in this mall. I was excited for it to get here. I used to LOVE coming here, but the service has severely declined. The employees used to be so friendly and helpful. Now, they are short and rude. I came to use my birthday coupon on a classic pretzel and ordered an almond pretzel because it is listed under classic pretzels. I was told by the team member not wearing a name tag that the almond pretzel was considered specialty. She said that she didn't understand it either, but despite what the menu days the pretzel I ordered was not an option for my birthday coupon. Poor service, unhelpful demeanors, and no pretzel. Happy birthday to me.
Delicious pretzels. Not as big as years ago but still great taste
Deli
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