Austin, United States
11525 Manchaca Rd #102
N/A
+1 5124336474
My home warranty insurance brought them out to fix my washer and dryer. They were very knowledgeable, quick and efficient. They communicated well about repairs and followed up swiftly when the parts arrived. Would happily use them again.
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On February 15th this company sent a technician to my house, through Lowe’s warranty for a refrigerator. The guy they sent out was pleasant, friendly, and knowledgeable. He said that they would call me the next day to schedule an appointment if the parts were in stock. That if they weren’t, they would call and let me know when the parts would be available. Well it’s March 25th. I finally called Lowe’s to see what the deal was. They told me that it shows I didn’t answer the phone, so the appointment was canceled. Ummmmm.... it definitely was NOT. Since there was a man in my house looking at the fridge, taking pictures, etc. Now since Lowe’s can’t “ confirm “ anyone was ever inside my house, I have to wait yet again for another company to come out. Are you kidding me???? I don’t know who dropped the ball at this company. Or WHY they would state that they never sent anyone out and the appointment was canceled. But I do know I now feel unsafe. I let this man INSIDE MY HOUSE!! Representing THIS company. So who was it then? Nobody can tell me. My personal thoughts are that they don’t want to get in trouble for dropping the ball on this, so they are trying to cover their butts. I don’t recommend this company. Not only do you have the chance at slipping through the cracks, but it’s also a safety issue. Wow. That’s all I can really say..... wow.
I dont know how just found this place today. Just like the name says they have everything for appliances. So much nicer and more convenient then trying to go to home depot and find something. Thanks guys, I'll be back next time anything goes out on me.
Definitely recommend - will call every time I need service on an appliance. Excellent customer service, professional, prompt, knowledgeable, courtesy call when tech is on the way, friendly/respectable, practiced social distancing/wore mask. Ryan checked out the dryer - issue is the timer. The knob (yes, old school dryer) is hard to turn and that's why it broke/stripped. He said that if it didn't bother us, just continue to use the smaller knob I pulled from another area on the dryer (no push to buy a new one). I really appreciated his honesty. While checking everything out, he found that the dryer wasn't cycling (heating/cooling) like it should. Checked the hose in the wall and there was damp lint. Ryan recommended Fireman Dryerman to check the vent. Turns out, vent was 100% clogged - big fire hazard. I CANNOT TELL YOU HOW THANKFUL I AM that Ryan found the damp lint. Clear vent and dryer worked like it was brand new! About a week later, dryer stopped again. Ryan was able to come out that same day and replace the belt. In a very short time, dryer was up and running again - like brand new, again. It's weird to be excited about laundry. :)
Scott was exceedingly helpful. We could not identify the part I needed in their database (a scarce brand of oven) so he had me text a picture of the part to his personal phone. He was able to identify it immediately and had it in stock. He even waited a couple of minutes after closing for me to pick it up. Outstanding service.
They helped me out so much.. Awesome place!
Great company. Honest, dependable and did a wonderful analysis. Found a pinched wire and saved me from buying a 300 board that tested out fine in the end. I will use their service in the future. Hard to find honesty.
This was the 2nd time I’ve used All Appliance. Ryan was great. He came to check out both my dishwasher and washing machine. He was honest with me that it would be better to just replace both appliances and buy brand new, as opposed to the very high cost parts to repair them from the manufacturer. Even though we couldn’t fix anything (these appliances just totally bit the dust), the fact that he didn’t try to make me do a high-cost temporary repair completely won my trust in this company. He even gave recommendations on better brands of appliances that I should consider for the future. Incredible. Thank you Ryan and Scott!!!
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