Austin, United States
9607 Research Blvd #500
N/A
+15127950014
It’s been a long time since I was so badly screwed over by a business. The short version: they messed up my order and held a few thousand dollars of my money hostage for over two and a half weeks. We went to great lengths to choose kitchen appliances that were currently in the warehouse and available for delivery. The first two sales people were so clueless about their products that we politely moved around until we found someone who could answer questions. After an hour of him checking availability on specific products, we finally checked out and paid for everything including delivery/installation. We were given a date and time range. The money was of course instantly gone from our account. Over the next few days we kept getting alerts that our delivery time or date was different. Each time we called and waited on hold to speak with someone to correct it. Finally the day before delivery, we got an email saying there was a delay and to call them to reschedule. After speaking with a few different people in India we were told it would be another two weeks until delivery. We politely asked to cancel the order and get a refund, and the lady said ok. Another few days go by, and the Best Buy website still says “refund pending”. Called and waited on hold again and finally spoke with another person across the globe. They said the “refund was on hold”. Why? No idea. This time they said they’d process the refund that the last person had promised to do. Waited another four days, and the money FINALLY showed up in our account almost THREE WEEKS later. I will NEVER shop at Best Buy again, let alone their internal outsource company, Pacific.
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Very knowledgeable. Good selection of double oven ranges on display, made purchase decision easy. Recommend Pacific Kitchen / Best Buy for meeting my appliance needs. Overall an outstanding experience. Looking forward to my new LG LDE4415ST. It has all of the features I was looking for. I hope it will last 20 years like the Maytag GEMINI it is replacing.
I have had nothing but bad experiences with this company. The sales staff has been nothing but shady. I will never buy anything from these guys again.
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