Austin, United States
11901 Jollyville Rd
N/A
+1 5122502020
Toilets
Wheelchair-accessible toilet
I had elective lens replacement surgery to eliminate the need for readers, I am so happy with my decision to do so. I could see better immediately following surgery and back to 20/20 the next day! I was very impressed the entire process, from consultation to post-op check the day following my procedure. The staff is professional and very friendly and made me feel comfortable and well taken care of. The office staff is organized and helpful, the treatment staff warm and caring. Dr. Shannon Wong was excellent and I felt I was in good hands throughout the process. By the time I got home and relaxed after my procedure, they were already calling to check on me and be sure I understood their instructions until they saw me the next day. I would absolutely recommend Austin Eye, Dr Shannon Wong and staff and the lens replacement procedure in general. I'm three weeks out and thrilled that I haven't used a pair of glasses since! The eye patch is only worn for that day and then at night for 7 days, the second photo is of my eye on Day 2. My eye was pretty normal looking after that. No eye makeup before and after surgery, but it was worth it.
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I recently had lens replacement on both eyes with Dr. Shannon Wong and I couldn't be more pleased. I am so happy to not have to wear glasses anymore. My experience with Dr. Wong and his entire staff was so pleasant and efficient. Everyone was so knowledgeable and kind. This was truly a life changing experience for me.
I saw Dr. Wong many months ago to find out if he would be an option for my cataract surgery. Since I have retinal problems, I wanted a doctor who would take care of any complications I might have. Dr. Wong seemed mostly concerned about money ---which I was more than willing to pay extra for the very best. However, I wanted someone who was focused on the medical conditions and not as focused on quoting prices. After all, I was not at a car dealership. Upon leaving, the office would not accept any payment because it had to be first filed with Medicare---which evidently takes time. After my visit, I read the reviews on the web and other patients seemed to have some trouble with billing issues. At the time, I wondered why Dr. Wong's office didn't personally take care of the issues before it became a problem. The reviews and the attitudes I experienced at my visit caused me to reconsider Dr. Wong for my surgery. OK, fast forward months later. I just got a bill --with a finance charge-- from the Austin Eye Clinic indicating "past due" in red on the outside of the envelop. Evidently, the clinic had sent me a bill the previous month which I did not notice --because I only knew the name as "Wong." Why couldn't someone had given me a call asking if I would like to make a payment? In my opinion, the billing policies and attitudes speak volumes about the clinic .....
I received excellent care from Dr. Shannon Wong and his team. I went to Austin Eye for lasik surgery to treat my near-sightedness. I felt very welcomed and comfortable during my visits. The surgery went great and I see better now than I did with contacts/glasses. I’m very thankful for Dr. Wong and his team!
I had excellent care from Dr Shannon Wong and the staff at Austin Eye. This was for Cataract surgery for both eye's. I now see with out glasses for distance and use readers for up close work and reading. Follow their instructions and you be amazed with your outcome. Thank You ALL!!!!!
Because of an eye injury I was told laser eye surgery wouldn't help. In steps Dr. Wong! For the first time since second grade I can see wonderfully with out glasses. Thanks to Dr. Wong. He was incredible and told me exactly what to expect, his staff was so personable and kind and REALLY cared about how you were feeling about the surgery. I can't began to tell you how surprised I was at the results. Being able to see....well, it just makes you happy.
Your eyes aren’t something you want to mess around with, so I put considerable research into finding the best doctors in Austin or Dallas to perform ilasik. Dr. Wong had great reviews so I scheduled a consultation with his office. The staff are all warm and professional and I was glad to see how carefully Dr. Wong and his staff made sure to get all of my measurements exactly right, checking and double checking. I was never pressured into getting the procedure. The surgery went well and although the prospect of eye surgery made me fearful, Dr. Wong was calm and reassuring throughout the procedure. It is the day after and I was corrected from a -6.5 contact lens to perfect vision. I highly recommend Dr. Shannon Wong if you are considering ilasik!
I recently had laser cataract extraction and IOL placement in both eyes a week apart and completed yesterday. My experience far exceeded my expectations. Dr. Shannon Wong is very well-trained, personable, bright and when he told me after I first met him to call him if I had any questions I was a little skeptical. Before my first surgery I did have a question so I called, left a message and he returned my call within 90 minutes and answered all of my questions - almost unheard of in today's healthcare environment. His support staff are highly professional, friendly and supportive at all times. Appointments are typically right on time and for my first visit, I had the best overall eye evaluation that I have ever had. The results of my IOL replacements are amazing. I cannot recommend highly enough the value of having my eye care with Dr. Shannon Wong at Austin Eye. Chris M., MD
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