Austin, United States
1912 Smith Rd
N/A
+1 5128313636
Delivery
I recently hired Bug Master to oversee a shopping center our company owns. Tenants had reported a rodent issue and previous treatments with another provider weren't working. A Bug Master technician was there immediately and assessed the property. They started a control program the same day and it's been better ever since. Prompt, courteous, knowledgeable, professional, and effective. Easy people to work with too. I highly recommend these guys.
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Have been a customer for quite a few years now and will probably be for years to come. Their professionalism stands out! Their service providers are so respectful and courteous! They are very responsive and accommodating. Example; they came out last week and informed me that they could do the inside but would have to reschedule the outside because of all the rain. Instead of going for it and leaving, the tech worried enough about the effectiveness of the service to inform me of the problem. I had an appointment within days for them to return. These guys are top notch. The effectiveness of their service is extremely noticeable!! I have absolutely zero problems with insects or pests! This has been true from when I first requested their services. Bottom line is that you get exactly what you expect from them... Zero problems of any kind, be it billing, product effectiveness, courtesy, schedule flexibility, unscheduled requests or value for your dollar.
My business has set up a service contract with the bug master. They have been very professional and prompt. I highly recommend anyone in the Austin area to reach out for pest control. Highly recommend!
Great service! I am in the process of refinancing my house and needed a termite inspection to complete the VA loan process. After calling several locations and requesting services it became clear these companies were discouraging me from requesting/using their services. I am assuming the VA loan termite inspection process did not make me the ideal customer. I was becoming discouraged and had a time constraint related to the VA loan refinancing process. This all changed after calling Bug Master! Your team was highly responsive and quickly scheduled my inspection and treated my home for termites within 48 hours! Thank you! To top it off, your team (Rod Howard and Zach) provided excellent customer service by providing me a detailed explanation of the process and recommendations. You guys saved me when others hesitated, and your team’s professionalism reinforced the high-quality customer service the Bug Master offers. Thank you, Luis Mario
So far very happy with Bugmaster. Jerry was friendly knowledgeable and didn’t push me for services I didn’t need. Was very honest and I really appreciated it. Terrance is prompt and friendly and did a great job spraying. Thank you!
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