Austin, United States
5750 Balcones Dr UNIT 110
N/A
+1 5127440015
Toilets
Wheelchair-accessible toilet
I never had the chance to see Dr. York. I have been on the road for almost an hour and there was a bad car accident at the exit where I needed to get off to get to her office. if it weren’t for the accident I would’ve been to my appointment early. I had called the office to let them know. I was in the parking lot seven minutes after my appointment time. The office staff informed me that Dr. York likes to be on time for her appointments, which I can really appreciate, but to turn away a patient that has driven for almost an hour is ridiculous! I will be going to see another physician. I wouldn’t have even given her one star but I had to in order to leave a review.
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Does a great job! After moving here from Dallas, and having partial success with CPAP treatment, she made proper adjustments to my settings and got my AHI down to 1.9 from 7 or 8. I feel much better now. Don't know what others are talking about regarding being turned away after having already seen another sleep doctor. I had no problems when I moved here. They are a small office, so I understand that it takes awhile for them to get back with me.
I am a cash pay customer and was told by a staff member that they will only work with someone with regular insurance because somehow that is \easier\. How in the world would billing an insurance company and having to wait to be paid be \easier\ than cash up front for service? That is asinine!
Dr. York and her staff are knowledgable and caring, especially the sleep technicians. The doctor is matter-of-fact and efficient. I like that she doesn't coddle you. You get the facts as they are. The goal is to fix things and not worry about what's outside your hands. I love their online portal. You can fill out revisit forms, send documents, check your stats, etc. Unlike in many other places, the staff actually use the portal. The office assistant is friendly and prompt but skips details. You have to be proactive, prod, and double-check.
I can't speak highly enough of this entire office. Dr. York and her nurse Ashley fought tooth and nail to help me get the medication I needed (and had been taking for years) when my insurance company denied me. Ashley and Dr. York care so much about improving patients' quality of life. That is what matters most to them.
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