London, United Kingdom
West End
N/A
+448701242625
Beyond poor experience. Disgusting business practices. Worst airline going. Makes Ryanair seem like first class travel
like
Poor service. I ordered gluten free meals if the business class. The food was incredibly untasted. But they provided me the bread cold and badly dried up. And the meal I provided were only dried and COLD BREAD and the other dried up cheese and ham sandwiches. Even the staffs brought the bread with gluten bread. Strangely the normal meals were not used flowered, it looked a real gluten free.
Absolutely disgusting company. The way they treated my wife who was travelling with our 6 month baby daughter and elderly mother is something else. They didn't give a damn that it took them 4 days to get the luggage to them, without any responsibility or care. No one answering phone in working hours, got constant round around, fed by lies and not giving a damn. Had to get police involved in the end, this was when we started to get some answers. Avoid this company big time. I have traveled all over the world using many airlines and have suffered various incidents but Austrian Airlines were atrocious in this matter, even their manager. Obviously there are issues in this company with leadership.
Worst international airlines I've been on. Careful of their checked bag price gimmick. Not only do you have to pay for every international checked bag, but the advertised 20 only actually works if you precheck your bag online. Sadly, if you try to check in online with an checked bag, you'd receive an error directing you to check in on site, where they'll promptly change you about 50 for your bag, up to 23kg. Try to talk this out with the human working the desk, and she'll promptly show you she's not a person, but a robotic drill sergeant whose more skilled at scolding you for requesting something as barbaric and thinking beyond her computers flowchart. Just pay the extra 50 and fly a better class airline.
This is the worst airline in the history. It is not worth for FREE. They have too many tricks and scams going on. NEVER choose this airline. I always filter out this airline, when searching.
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